Contact Us

Please ensure thorough review and adherence to all provided instructions, as well as an understanding of our operational procedures.
Live chat, text messaging, and phone calls are exclusively reserved for sales inquiries and general queries.


Technical questions or warranty-related matters cannot be addressed through live chat, phone calls or text messages. Warranty and technical questions are addressed strictly through email.

Phone calls are reserved exclusively for general inquiries regarding shipping or the availability of our services or products. We do not offer technical information, support, or warranty details over the phone. For such inquiries, please submit a text message including your order number or reach out to us via email.

Kindly avoid making repeated calls. If we're unable to answer, please leave a voicemail and await our response. We will not return calls for inquiries unrelated to general shipping or services. For updates on your order, please contact us via email or text message. We've provided a texting option for your convenience, but it's not intended for excessive use or for calls during non-business hours, holidays, or weekends.


Should you have a specific technical inquiry, kindly direct your email to our technical support team at support@ecumaverick.com. When sending an email, please include your VIN, order number, a photo of the part in question, and preferably any Diagnostic Trouble Codes (DTCs) associated with the issue.

Prior to mailing any parts to us, it is imperative to obtain prior approval. We must verify the accuracy of the diagnosis before accepting any parts for evaluation. In the event that a received part tests functionally, you will be held responsible for bench testing fees.

Please be advised that all warranty claims must be formally submitted via email. 

 For the quickest response, please consider texting us at (305) 467.9768, live chat or email (support@ecumaverick.com).

Live chat messages are given first priority in our response queue.
Calls, voicemails, emails, and text messages will be attended within 24 hours.

Please note that our phone lines are reserved exclusively for automotive repair shops. However, if you're a retail customer seeking assistance, we encourage you to reach out via email or our online contact form. We'll be more than happy to assist you promptly through those channels. Thank you for your understanding.

To expedite the process and avoid delays, we ask that you please avoid sending multiple inquiries. Each additional message increases our workload and may lead to delays. Submitting your inquiry once allows us to provide you with the best and quickest assistance. Thank you for your cooperation.

When contacting us, please include the following information if possible:

  • New orders or general questions: part number, VIN, year, make, model and a brief description of the issue.
  • Existing orders: order number, VIN, and the name associated with the order.

Your cooperation is greatly appreciated as we strive to provide timely assistance to each valued customer.

Our support team is available Monday through Friday, from 9:00 AM to 5:00 PM EST

 

Thank you for your cooperation.

Customer Support & New Inquiries