Shipping policy

Shipping policy — ECU Maverick, LLC

ECU Maverick is a mail-in service: your module travels to us, and it travels back. This page covers both legs.

Shipping your module to us
Ship only after you have accepted your Technical Review in MavConnect. It gives you the ship-to address and tells you exactly what to send — the module, and in some cases keys, an immobilizer or a second unit. Please don't mail anything before that; a package that arrives without an accepted request can't be matched to a bench.
Use any carrier you like (UPS, FedEx or USPS all work). Pack the module in a box with cushioning on all sides, and put a note with your request number (WO-…) inside the box. We recommend insuring the package for the module's value and keeping your tracking number until we confirm arrival on your request.
Inbound shipping is at your cost and risk. If a module arrives damaged, we'll tell you on your request before anything else happens.

Shipping your module back to you
Return shipping is charged extra and added to your balance. We ship within the United States by UPS, FedEx or USPS; the service and cost are shown on your request before you pay. Expedited 2-day return shipping is available — ask on your request.
Your module ships once your balance has cleared. The tracking number is posted on your request and emailed to you the day it ships.
Shipments outside the United States are by arrangement only — ask on your request before shipping anything. Customs duties, taxes and import fees are the customer's responsibility and are not included in shipping.

Insurance, loss and damage
Return shipments are insured for up to $100 at no charge. If you want the module insured for its full value, say so on your request before it ships; the additional insurance cost is added to your balance.
Once a package is with the carrier, delivery is the carrier's responsibility. If a package is lost or damaged in transit, tell us on your request and we'll open the claim with the carrier and help you through it, but we aren't liable for the carrier's delays or losses beyond the insured value.

Addresses and delivery
The return address comes from your MavConnect profile at the time of shipping. Check it before you accept your Technical Review; packages sent to an address you gave us are considered delivered. If the carrier can't deliver and the package comes back to us, re-shipping is charged again.

Questions about a shipment — in either direction — go through Messages on your request in MavConnect.