Terms of service

PAGE 1 — Return and refund policy

Return and refund policy — ECU Maverick, LLC

1. How services are ordered. All rebuilding, programming, cloning, replacement-module and troubleshooting services are ordered through MavConnect, our customer portal at mavconnect.ecumaverick.com. When you submit a request you accept our Terms of Service there, and those Terms govern your order. If anything on this page differs from the Terms you accepted on your request, the Terms control.

2. No refunds on services. Programming is permanent to one specific vehicle, and a rebuild is custom work on your own module. Once performed, these services cannot be resold or undone, so they are non-refundable. A completed job is charged whether or not it resolves the vehicle's problem: diagnosing the vehicle is the customer's responsibility, and a fault code alone does not mean the module is at fault.

3. The $195 Technical Review Fee. Every request begins with a $195 Technical Review, charged once per request and never twice. When you accept the service we recommend and ship your module on time, the $195 comes off your price. If you do not go ahead, do not ship in time, or we find we cannot help, the $195 is kept (non-refundable) for the review you received, and nothing further is charged. Guided Troubleshooting ($399) is likewise kept (non-refundable).

4. Replacement modules and cores. A programmed replacement module is matched to your vehicle and cannot be resold, so it is not returnable. Your original module (the core) is used to transfer your vehicle's data to the replacement and is kept; cores are not returned.

5. Modules opened or worked on before. A module that has been opened, repaired or modified by anyone else before reaching us carries a higher risk and no guarantee of results. It starts with a bench evaluation, and no warranty applies to work we perform on it.

6. Warranty. Rebuilds and programmed replacement modules are covered for six months against defects in parts and workmanship when installed by a licensed shop, as stated in your Technical Review and the Terms. The warranty covers the module and our work only; it does not cover labor, diagnostics, towing, rental or any other cost. To make a claim, send a message on your request within the warranty period with the installing shop's invoice and its written diagnosis of the failure. Not covered: improper installation; failure to clear codes or complete installation steps; accident or collision; water, fire, lightning or other environmental damage; vehicle modification, racing or off-road use; installation in a vehicle the module was not designed for; or a module worked on by someone else after we returned it.

7. Shipping and storage. Return shipping is charged extra. If a module is left with us after a decision is due from you — an unanswered Technical Review, an unpaid balance, or parts we asked for that never arrived — storage fees apply as stated in the Terms.

8. How to reach us. Everything about a request — questions, shipping, billing, technical and warranty matters — is handled in writing through Messages on your request in MavConnect. We do not offer phone support. Keeping every answer in writing is how your file stays complete and how disputes are avoided.

9. Conduct. We treat our customers with courtesy and ask the same in return. Threats, abuse or harassment of our staff, in any form, end the relationship: the module is returned as received and the matter may be reported to law enforcement. Threatening a negative review to obtain something that was not part of your order is extortion and is treated the same way. Honest reviews based on your actual experience are always welcome.

If you do not agree with this policy and the Terms of Service, please do not use our services.

PAGE 2 — Terms of Service (Shopify page)

Terms of Service — ECU Maverick, LLC

Our Terms of Service are presented in full, and accepted, in MavConnect — our customer portal at mavconnect.ecumaverick.com — when you submit a request. Every request records the version you accepted, and you can read it any time from your request.

In short:

  • Services are ordered only through MavConnect. Each request begins with a $195 Technical Review, which comes off your price when you accept the recommended service and ship on time, and is otherwise kept (non-refundable).
  • Diagnosing the vehicle is your responsibility. We rebuild, program, clone and replace control modules; we do not diagnose vehicles, and a completed job is charged whether or not it resolves the vehicle's problem.
  • Services are non-refundable once performed. Replacement modules are not returnable, and cores are kept.
  • Rebuilds and programmed replacements carry a six-month warranty against defects in parts and workmanship when installed by a licensed shop, module and work only.
  • All communication is in writing through Messages on your request. We do not offer phone support.
  • Our Return and refund policy applies to every order.