ECU MAVERICK'S RETURNS POLICY & TERMS OF SERVICE

COMPLETE TERMS AND CONDITIONS

Last Updated: January 2025

AGREEMENT ACKNOWLEDGMENT

By proceeding with any transaction, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

If you do not agree to these terms, please do not use our services.

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CRITICAL INFORMATION BEFORE YOU BEGIN

01. PRE-MAILING REQUIREMENTS

MANDATORY: Complete the work order form before shipping any modules. This generates your Work Order ID and ensures accurate pricing.

• Submit work order online
• Receive confirmation email
• Include your work order ID with shipment

02. EMAIL COMMUNICATION PROTOCOL

After initial contact, ALL communication must be via email. 

Communication Preferences:

• Customer has the option to choose how to receive updates: email, text, or phone call
• HOWEVER: All agreements and important communication will still be carried via email and will require the customer to respond
• If no response is received within 72 hours, we will proceed with charging a daily storage fee of $20

• Should we need to retain your part beyond 3 business days, a daily storage fee of $20 will apply. Thereafter, the part may be subject to disposal or ongoing storage charges at our discretion.

Work Authorization and Payment Terms:

• By mailing your part to us once your work order is approved, OR by dropping it off at our facility, you have authorized us to perform the work quoted
• If we are not reimbursed for the work we quoted you within 3 business days, we reserve the right to keep your part or scrap it
• After we inform you that the job has been completed, you have 3 business days to pay in full
• If payment is not made within 3 days of job completion notification, daily storage fees of $20 will apply immediately
• Storage fees continue to accrue until payment is received or the 3 business day deadline is reached
• After 3 business days without payment, your module will be kept as compensation for work performed or scrapped at our discretion

03. PRICING TRANSPARENCY AND CHANGES

Website shows multiple prices for different services:

• Programming Only
• Module + Service
• Testing Service

Price May Change:

• Final pricing may change depending on availability of parts
  
• Any price changes will be communicated via email before proceeding with work

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THINGS TO KEEP IN MIND ONCE YOUR WORK ORDER IS APPROVED TO BE MAILED

WARRANTY REPAIR LIMITATIONS & CUSTOMER EXPECTATIONS

If your initial repair doesn't resolve the issue: We will attempt one warranty repair at no charge. If the problem persists after our warranty service, the root cause likely exists elsewhere in your vehicle's systems, and you must pursue alternative diagnostic avenues. Repeated requests for warranty service on issues unrelated to our repair will be denied.

REALITY OF ELECTRONIC MODULE REPAIR

We operate a professional repair facility, not a miracle workshop. Our process involves installing new OEM or high-quality aftermarket integrated circuits with proven track records for resolving common failures. Full diagnostic testing on every module is not performed as this would:

• Triple processing times
• Substantially increase costs
• Create economically unviable service prices

Statistical Success Rate:
When you purchase one of our repair/reprogramming services, no diagnostic testing is required or performed by us. These repairs are based on our extensive experience with thousands of identical modules, we already know the common failure points and the proven fixes that work. The service is performed with the confidence and success rate built from years of handling the exact same jobs.

Our repair and programming services successfully resolve issues for approximately 95% of customers. The remaining 5% typically involve:

• Vehicle problems unrelated to the module
• Board-level failures requiring components we cannot source
• Damage where repair costs exceed replacement value
• Situations where sourcing and programming a used module is more economical

During the repair of your electronic control module (ECM) for vehicles, trucks, or tractors, we may apply substantial modifications that deviate from the original factory design. These alterations are carefully made to protect our innovative solutions from reverse engineering and to ensure the module remains secure from unauthorized changes by customers or others.

No testing is performed on customer-sent modules.
We do not test, diagnose, or verify the hardware in any way. Our service is limited to extracting the existing data from the module and transferring it to the new/replacement part. We accept no responsibility for the condition or functionality of the module you provide.

Please note the following important disclaimers:

• Warranty and Liability Limitations: All repairs are provided "as is" without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the repaired ECM (electronic control module) will perform identically to the original specifications, integrate seamlessly with your vehicle's systems, or resolve all underlying issues. Any modifications may void the original manufacturer's warranty on your vehicle or related components.
• Risks and Potential Outcomes: ECM repairs involve inherent risks, such as potential incompatibility with software updates, diagnostic tools, or emissions systems. We are not responsible for any consequential damages, including but not limited to vehicle downtime, loss of use, data loss , additional repair costs, personal injury, property damage, or environmental impacts arising from the use of the repaired module.

• Data Loss Risk Disclaimer

  Electronic components and memory chips are inherently volatile by nature. During the data extraction, transfer, or reprogramming process, unforeseen events (such as power fluctuations, static discharge, or software-related issues) can occur, which may result in partial or complete data loss.

  This is an inherent and unavoidable risk when working with automotive electronics, proprietary control modules, and their associated firmware. While we take every reasonable precautions, we cannot guarantee against such occurrences and accept no liability for data that becomes corrupted or wiped during the service.

• Compliance and Legal Considerations: Our repairs aim to comply with applicable industry standards, but we cannot guarantee adherence to all local, state, federal, or international regulations (e.g., emissions standards under EPA guidelines or vehicle safety requirements). It is your responsibility to ensure the repaired ECM meets your jurisdiction's legal requirements before installation or use.
• Intellectual Property: All proprietary techniques, software, and modifications remain our exclusive property. Any attempt to tamper with, copy, or distribute our solutions may result in legal action.
• Installation and Testing: Professional installation by a qualified technician is strongly recommended. We are not liable for damages resulting from improper installation, misuse, or failure to perform post-repair testing and calibration.

If you have any questions or concerns, please contact us prior to proceeding with the repair. By authorizing this service, you acknowledge and agree to these terms.

MODULE COMMUNICATION REQUIREMENTS

All prices listed apply ONLY to modules that communicate properly with scan tools. Non-communicating modules will incur additional charges/evaluation fee. 

Pricing & Damaged Module Policy

All prices listed on our website assume that your original module is communicating and that we can successfully extract the data without complications. This means the module has no major physical damage that prevents normal data reading (e.g., broken or bent pins, damaged connectors, water damage, burnt or missing components, etc.).

If your module is physically damaged or does not communicate, additional labor is required and the final price will be higher. In such cases:

• An evaluation/diagnostic fee of $195–$250 will be charged upfront for the time needed to inspect the module and determine whether recovery or repair is possible.
• After evaluation, we will provide you with the exact total cost before any further work is performed.
• If the module is beyond repair or data cannot be recovered, the evaluation fee is still due and is non-refundable.
• The evaluation fee does not count toward the cost of repair, reprogramming, or a replacement module.

We will always contact you with the findings and the final price for your approval before proceeding with any additional work.

72-HOUR SHIPPING DEADLINE

You have exactly 72 hours from receipt of the approval email to mail your part to us. After this deadline, we reserve the right to ask you to resubmit your work order.

Why This Policy Was Implemented:

We had customers who would try to avoid paying and save money by attempting to fix modules themselves or sending them elsewhere first. When these attempts failed, they would return to us expecting the same terms we initially offered when the modules were unaltered.

This causes significant problems: Working on tampered or previously altered modules almost always creates complications for both us and our customers. We want to prevent receiving these jobs or working on them to maintain our 95%+ service quality standard. This policy ensures we only work on modules in their original condition as initially assessed.

SHIPPING REQUIREMENTS AFTER APPROVAL

• You MUST send us the tracking information immediately after shipping so we can update our system
• You MUST use and follow our shipping recommendations to prevent loss or damage in transit
• Failure to follow shipping guidelines may result in delays and additional problems
• We are not responsible for parts lost or damaged due to improper packaging

DAMAGED PARTS UPON ARRIVAL

If the customer ships a part and it arrives damaged:

• The customer will be informed immediately
• We may charge a Work Order Processing Fee of $150 plus return shipping costs
• This fee compensates for our technician's work order review time and handling fees
• The damaged part will be packaged and returned to the customer at their expense

RIGHT TO REFUSE SERVICE

We reserve the right to refuse service without any explanation, even if work has already started.

• We may refuse or discontinue service at any time, before or during work, for any reason at our sole discretion
• We reserve the right to stop work and return devices/equipment at any stage if we determine service cannot be completed or should not proceed
• No explanation or justification is required for service refusal

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PRODUCT USAGE RESTRICTIONS AND ANTI-REVERSE ENGINEERING POLICY

BASIC PRODUCT RESTRICTIONS

• Customers are NOT permitted to open our products
• Customers are NOT permitted to alter the software or hardware in any way
• Customers are NOT permitted to send our products to third parties for testing, repairs, or any other purpose

• Our Commitment if We Make a Mistake

  If an error was made on our end, we will gladly correct it at no additional cost to you — you’ve already paid for the service, and our goal is to get the job completed properly.

  In return, we kindly ask for your cooperation with our standard policies, shipping procedures, and the inherent limitations and unpredictable nature of proprietary automotive software and hardware. Working together smoothly ensures we can resolve any issue quickly and successfully.

COMPREHENSIVE ANTI-REVERSE ENGINEERING POLICY

Modules sold or serviced may NOT be:

• Disassembled or opened for any reason (voids all warranties immediately)
• Subjected to reverse engineering, analysis, or duplication attempts
• Used for competitive research or analysis
• Resold or transferred to third parties without written permission
• Photographed internally or documented for competitive purposes
• Analyzed using X-ray, thermal imaging, or other inspection methods

Protection Measures Employed:

• Tamper-evident seals and security measures are employed on all modules
• Breaking seals, removing components, or analyzing circuits constitutes breach of contract
• Some repair jobs will be protected using special heat-resistant epoxy, which is permanent and cannot be removed. This is non-negotiable.
• Attempting to remove epoxy protection will destroy the module and void all warranties
• Modules returned with evidence of tampering, seal breaking, or removal attempts will not be accepted

Competitor Sales Restrictions:

• We reserve the right to refuse sales to competitor repair facilities
• We reserve the right to refuse sales to individuals or entities we suspect intend to reverse engineer our products
• Purchase patterns consistent with reverse engineering will result in permanent ban

Proprietary Information Protection:

All repair techniques, programming methods, component selections, and modifications are considered trade secrets and are protected under applicable State and Federal laws. Any unauthorized disclosure, use, or attempted duplication will result in legal action.

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PHOTOGRAPHIC DOCUMENTATION POLICY

ALL modules are photographed before shipping showing:

• Serial numbers and part numbers
• Physical condition (no damage)
• Connector condition and pin integrity
• Seal integrity and tamper-evident measures
• Overall appearance from multiple angles

Photo Documentation Standards:

• Photos are timestamped and stored for 12 months minimum
• Photos serve as proof of condition at time of shipment
• Photos will be used to resolve any disputes about condition

We recommend customers also photograph modules upon receipt for their own records.

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VEHICLE INFORMATION VERIFICATION REQUIREMENTS

Customer is 100% responsible for providing accurate vehicle information:

• Correct VIN (Vehicle Identification Number) - all 17 digits
• Correct year, make, model, and trim level
• Correct engine size and engine code
• Correct transmission type (automatic/manual, model)
• Any modifications or non-standard equipment
• Market region (US, Canada, export, etc.)
• Build date if different from model year

Verification Requirements:

We may require photos of:

• VIN plate on dashboard
• Emissions/certification sticker (usually on driver door jamb)
• Existing module with visible part numbers
• Engine compartment showing engine code

For high-value or complex programming, video verification may be required. Customers refusing verification will have orders cancelled.

Multiple Vehicle Applications:

• Modules programmed for one specific VIN cannot be used in other vehicles
• Installing in a different vehicle than specified voids all warranties
• VIN-locked modules cannot be transferred between vehicles

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PURCHASE LIMITS AND PATTERN MONITORING

To prevent abuse and fraud, we monitor customer behavior and reserve the right to:

• Limit quantities purchased per customer
• Restrict orders based on purchase history patterns
• Require additional verification for unusual orders
• Refuse service to customers with problematic history
• Required to provide additional diagnostic documentation from licensed repair facility
• Required to provide video documentation of issues
• Restricted from future purchases
• Required to upgrade to Apex Partner status for continued service
• Charged restocking fees on all future returns
• Permanently banned from purchasing

Pattern Monitoring:

We track purchase and return patterns across all customer information including:

• Name and business name
• Physical address and shipping addresses
• Phone numbers and email addresses
• Payment methods and billing addresses
• IP addresses  

Suspicious Patterns Include:

• Multiple shipping addresses for same customer
  
• Pattern of "testing" multiple modules
• Reselling our products without authorization

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ENHANCED PAYMENT VERIFICATION FOR HIGH-RISK ORDERS

We reserve the right to require additional verification for:

• First-time customers
  
• Orders with expedited shipping
  
• Orders to new shipping addresses
• International orders
  

Additional verification may include:

• Copy of government (state)-issued photo ID matching billing address
• Video call verification with customer
• Signature required on delivery
• Payment via wire transfer, cashier's check, or money order only
• Matching billing and shipping addresses required
• Business license verification for commercial accounts
  

RED FLAGS that trigger additional verification:

• Shipping to address different from billing address
  
• Unusual rush or urgency without reasonable explanation
• Vague or evasive communication
• Email address doesn't match name, business, or domain
• Phone number is VoIP or unverifiable
• Customer refuses to provide standard business information
• Order details inconsistent with previous communications

Chargeback Protection:

• First-time customers may be required to pay via methods that cannot be charged back
• Large orders may require partial or full payment via non-reversible methods
• We reserve the right to hold orders pending payment clearance (ACH, checks, etc.)

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TESTING SERVICE LIMITATIONS AND FEES

Testing is NOT included in standard pricing and is NOT a free service.

Testing fees are charged PER MODULE regardless of outcome:

Module Type	Testing Fee
Standard modules (ECM, BCM, PCM, etc.)	$195
Transmission control modules (TCM, TCU)	$250
Specialty modules (ABS, SRS, complex body control)	$195-$250

Fees apply whether module tests good, bad, or inconclusive

What Testing Service Includes:

• Bench connection to specialized test equipment
• Communication verification
• Basic functionality check within scope of our equipment
  

What Testing Does NOT Include:

• In-vehicle diagnosis
• Troubleshooting of vehicle electrical systems
• Identification of root cause of vehicle problems
• Repair recommendations or technical support
• Verification of compatibility with specific vehicles

Testing Results and Outcomes:

• Module tests GOOD: Full testing fee charged + return shipping. No refund, no exchange.
• Module tests BAD: Testing fee charged. Customer may choose repair (if available) or return at their expense.
• Module cannot be tested: Diagnostic fee may apply. Customer notified of options.

Important: Sending modules to us for testing does not obligate us to repair them or guarantee a solution exists.

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CORE EXCHANGE VERIFICATION AND FEES

Core sent MUST meet these requirements:

• Match the exact part number specified in work order
• Be complete with all components (no missing chips, capacitors, connectors, or circuit board parts)
• Not be opened, tampered with, or previously repaired by others
• Include all connectors and mounting hardware
• Be from the same vehicle application as ordered replacement

Severely damaged cores (burnt, water damaged, physically broken) will incur additional fees:

• Bench testing fee: $195-$250
• Core condition assessment fee: $50
• Return shipping if unrepairable: customer's expense
• Additional data extraction fees if recovery is difficult: $195-$250

Wrong core sent will result in:

• Return shipping charges to customer ($50-$175)
• Significant delay in service (10-15 business days minimum)
  

No core sent within 3 days of order approval:

• Order will be cancelled
• Partial refund only (minus programming/setup time already invested)
  
• Customer must start new order if still needed

Core Inspection Upon Receipt:

All cores are inspected immediately upon arrival

Customer will be notified within 24 hours if core is:

• Wrong part number
• Severely damaged beyond use
• Missing components
• Previously tampered with

Customer must respond within 72 hours with instructions or core will be returned at their expense

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MANDATORY INSTALLATION TIMEFRAME (NON-APEX CUSTOMERS)

Modules must be installed within 3 days of receipt

• Warranty period begins counting from delivery date, NOT installation date
• Customer must notify us of installation status within 3 days after installation
• Must provide confirmation: vehicle VIN, installation date, mileage, shop name (if applicable)

• We will reach out within 3 business days after delivery to check in and see how everything is going. If we don’t hear back from you, we’ll assume the part has been successfully installed.

Modules not installed within 3 days:

• Warranty period begins counting immediately from delivery date
• May void warranty entirely at our discretion
  

Storage Conditions:

• We are not responsible for damage to modules caused by incorrect installation, connecting the wrong connectors, reversed polarity, short-circuiting, or any other improper handling.

• Environmental damage (temperature, humidity, static) voids warranty

Vehicle Verification:

• Module must be installed in the exact vehicle specified on work order by a professional
• Installing in a different vehicle (even same make/model/year) voids all warranties
• VIN verification may be required for warranty claims

For Apex Members: Extended installation windows and flexible terms apply as outlined in Apex Partner Agreement

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RESTOCKING AND CANCELLATION FEES

Since modules are custom-programmed to your specific vehicle:

AFTER THE MODULE ARRIVES AT OUR FACILITY AND PROCESSING HAS BEGUN:

• No cancellations accepted once programming/repair work has started
• Customer will be charged for all labor performed
• Customer is obligated to complete payment for work performed

CUSTOMER ERROR ORDERS:

• Wrong vehicle information provided: Customer pays for re-programming ($150-$250 minimum)
• Customer must pay return shipping and new shipping

CUSTOM PROGRAMMED MODULES:

• Cannot be cancelled once programming starts
• Cannot be returned for refund (final sale)
• Can only be exchanged under warranty if module itself is defective
• Customer error or misdiagnosis is not grounds for refund or free exchange

RESTOCKING FEE ($150) JUSTIFICATION:

• Covers administrative costs of processing order
• Covers technician time for work order review
• Covers vehicle verification research
• Covers payment processing fees
• Covers opportunity cost (could have served other customers)

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COMMUNICATION ABUSE POLICY

The following behaviors will result in immediate service termination:

• Profanity, threats, or abusive language toward any staff member
• Demanding services outside our scope (free diagnosis, installation help, troubleshooting support, etc.)
• Excessive contact: more than 2 calls or 2 emails per day. 

  Excessive or repeated back-to-back calls and emails will be considered disruptive. We have many customers and handle all inquiries in the order they are received. Immediate phone resolutions cannot be guaranteed.”

• False accusations of fraud, scamming, or illegal activity
• Threats of negative reviews unless demands are met (review extortion)
• Posting false information online about our business
• Recording conversations without permission  
• Demanding immediate responses outside business hours
• Bypassing our communication policies (calling after being told to email, etc.)

We are fully committed to the safety and well-being of our staff. Abusive language, threats, entitlement, or demands that service be performed on your terms will not be tolerated. All work is performed according to our standards and procedures only. If you are unwilling to accept our policies and process, we respectfully invite you to seek service elsewhere. No one is forced to do business with us, and we reserve the right to refuse service to anyone at any time.”

We reserve the right to:

• Block phone numbers from calling our business
• Block email addresses and mark as spam
• Refuse all future business from banned individuals
• Pursue legal action for defamation, libel, or harassment
• Report threats to law enforcement
• Share information about abusive customers with industry peers for safety

Review Extortion Policy:

• We will NOT negotiate or provide free services/products in exchange for removing negative reviews
• Threatening negative reviews to obtain free services, refunds, or products is extortion
• Such behavior will result in permanent ban and possible legal action
• We stand behind legitimate warranty claims and will address genuine issues professionally
• Honest negative reviews based on actual experience are acceptable; extortion is not

Professional Conduct Expected:

• Treat staff with respect and courtesy
• Follow our communication policies

• Full and honest information is required for proper service. Leaving out key details causes delays, extra costs, and customer dissatisfaction.

• Be patient during busy periods
• Understand limitations of email-only support for technical matters

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PROPRIETARY INFORMATION PROTECTION

The following information is PROPRIETARY and will NOT be disclosed under any circumstances:

• Specific components replaced during repair
• Component part numbers or manufacturers
• Repair techniques or procedures
• Programming methods or software used
• Diagnostic procedures or fault-finding methods
• Supplier information or parts sources
• Technical specifications of our work
• Circuit modifications made
• Software/firmware versions used

QUESTIONS WE WILL NOT ANSWER:

• "What components did you replace?"
• "How did you fix it?"
• "Can you teach me how to do this repair?"
• "What tools/software/equipment do you use?"
• "Where do you get your parts/chips/components?"
• "Can you send me the schematic/diagram?"
• "What's the part number for the chip you used?"

Why We Don't Disclose This Information:

• Our repairs represent years of research and development
• Techniques are proprietary trade secrets
• Information has significant commercial value
• Disclosure would benefit competitors and harm our business
• Component sourcing relationships are confidential business agreements

Repeatedly Requesting Proprietary Information:

• Will result in service refusal
• May result in permanent ban
• Will void any warranties
• May result in legal action if intent is competitive

Legal Protection:

• Our repairs, programming and custom modified electronic control modules are considered trade secrets and are protected under applicable laws
• All repair techniques are confidential business information
• Unauthorized disclosure or use will result in legal action
• Former employees and contractors are bound by non-disclosure agreements

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GOODWILL SERVICE POLICY

We value customer satisfaction but will NOT provide goodwill services, free repairs, refunds, or discounts for:

• Customer installation errors or improper installation
• Customer-provided incorrect vehicle information
• Misdiagnosis by customer or their mechanic (module wasn't actually the problem)
• Damage during installation or handling
• Issues unrelated to our product or service
• Problems caused by other vehicle systems
• Customer buyer's remorse or change of mind
• Demands made with threats of bad reviews, chargebacks, or complaints
• Customer's financial hardship (we sympathize but cannot absorb costs)

When We WILL Provide Goodwill Service:

• Legitimate warranty claims where our product/service failed
• Our error in programming or part selection
• Shipping damage that was our responsibility
• Clear mistake on our part that affected service

Review Extortion:

• We will NOT negotiate or provide free services in exchange for removing negative reviews
• Threatening negative reviews to obtain free services/products is extortion and illegal
• Such behavior will result in permanent ban and possible legal action

Chargeback Extortion:

• We will NOT provide refunds or free services to avoid chargebacks
• Threatening chargebacks to obtain free services is theft
• All chargeback threats will be documented and may result in legal action

Our Commitment:

• We stand behind legitimate warranty claims
• We will address genuine issues professionally and promptly
• We will make right any mistakes we made
• We will NOT be extorted or manipulated into providing unwarranted freebies

Repair Service Scope & Warranty Disclaimer

• A paid repair service addresses only the single primary failure reported and confirmed during initial testing.
• We repair or replace one specific faulty component only. Secondary, unrelated, or additional failures discovered during or after repair are not covered under the repair warranty.
• If a module is returned later with a new problem caused by a different component (not the one we originally repaired), the repair warranty does not apply. A new evaluation fee of $195–$250 will be charged for diagnosis and any additional repairs.
• Repair service is not the same as refurbishing or remanufacturing. It does not include preventive replacement of other components that are still functioning.
• For complete coverage against any and all future failures (except misuse), you must purchase one of our fully remanufactured/rebuilt modules, which carries our comprehensive warranty.

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CUSTOMER DATA RETENTION AND PRIVACY

We retain the following data for business protection and legal compliance:

• Purchase history: 7 years minimum (IRS/tax requirement)
• Return history: 7 years minimum
• Communication records (email, phone logs): 3 years minimum
• Warranty claims history: 6 months
• Payment information: Per PCI DSS compliance requirements
• Ban/restriction history: Permanent
• Abuse/fraud incident reports: Permanent
• Photos of modules/cores sent and received: 12 months minimum
• Work order documentation: 7 years minimum

This data is used for:

• Fraud prevention and detection
• Abuse pattern identification
• Warranty verification and processing
• Dispute resolution and legal defense
• Legal compliance (tax, consumer protection, etc.)
• Business analytics and improvement
• Customer service quality

Data Deletion Requests:

Customers may NOT demand deletion of this data while:

• Active orders are pending
• Warranty periods are active
• Restrictions or bans are in effect
• Legal disputes are ongoing or potential
• Tax/legal retention periods haven't expired

Data retention complies with applicable laws and business record-keeping requirements. Some data must be retained permanently for legal protection.

Data Sharing:

• We do NOT sell customer data to third parties
• We may share fraud/abuse information with:
  • Law enforcement when appropriate
  • Credit card companies for fraud investigation
  • Industry peers to prevent serial fraud (name/pattern only, no financial data)
  • Legal authorities when required by law or court order

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DISPUTE RESOLUTION AND LEGAL JURISDICTION

BY USING OUR SERVICES, YOU AGREE TO THE FOLLOWING:

Jurisdiction and Venue:

• All disputes will be resolved in Lee County, Florida courts ONLY
• Florida law governs all transactions, contracts, and disputes
• You agree to travel to Lee County, Florida for any legal proceedings
• You CANNOT file disputes in your local jurisdiction
• This applies even if you live in a different state or country

Waivers:

• You WAIVE your right to jury trial
• You WAIVE your right to class action lawsuits
• You WAIVE your right to joinder with other plaintiffs
• All disputes must be handled individually

Binding Arbitration:

• For disputes under $10,000, you agree to binding arbitration
• Arbitration will be conducted in Lee County, Florida
• Arbitrator's decision is final and binding
• Each party pays their own arbitration costs unless prevailing party awarded fees

Attorney Fees:

• Prevailing party in any dispute will be awarded attorney fees
• Prevailing party will be awarded all court costs and expenses
• Prevailing party may be awarded punitive damages for frivolous claims

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COMPREHENSIVE WARRANTY DISCLAIMER FOR CONTROL MODULES AND REPAIRS

Important Notice: By purchasing or utilizing any control modules, repaired parts, or services from our ECU repair and programming shop, you agree to the following warranty terms and conditions. These terms are designed to ensure fair practices and protect both parties. Failure to adhere to these terms may result in voiding the warranty. We reserve the right to update these terms at any time, and continued use of our products or services constitutes acceptance of any changes.

1. WARRANTY COVERAGE

All control modules and repaired parts sold or serviced by us come with a limited 6-month warranty from the date of delivery. This warranty covers defects in materials or workmanship under normal use conditions. It does not cover damage resulting from misuse, improper installation, modifications, accidents, environmental factors, or any other causes beyond our control.

When processing modules returned for warranty work, please be advised that there may be delays of 7 to 15 business days. Our team conducts thorough research, including collecting the module's history and performing additional testing to determine the cause of failure, whether it was due to the module itself, external vehicle factors, or other contributing issues.

Our warranty repairs address only the specific issue identified. However, similar fault codes or malfunctions may arise from separate underlying factors, which we aim to identify through our detailed diagnostic process. This in-depth analysis ensures accuracy but requires time. Please note that we must also balance incoming daily jobs, which may impact processing timelines.

We will honor all applicable warranties on parts sold and services provided, PROVIDED THAT:

• There is no evidence of physical tampering with the device or components
• There is no evidence of software modification or unauthorized programming
• There is no water damage or liquid exposure
• The damage was not caused by external factors, misuse, or accidents
• The module was professionally installed by a licensed repair facility
• The customer followed all installation deadlines and communication requirements

Warranty claims involving tampering, water damage, or other disqualifying factors will be denied.

Warranty Replacement Terms:

We have no problem replacing our module if it fails within 6 months under normal operating conditions

HOWEVER, we CANNOT replace under warranty if:

• You misdiagnosed the problem (the module was not actually faulty)
• You installed it incorrectly and damaged it during or after installation
• The module was damaged due to improper handling, installation, or external factors

Warranty Terms by Service Type:

• For repairs: We only address the specific problem reported. The warranty covers only that particular issue, not other problems that may arise
• For our remanufactured or refurbished parts: The warranty covers all components of the purchased part
• For customer-provided parts (Repair/Reprogramming/Programming/Cloning Services):
  • NO WARRANTY is provided on any customer-supplied parts or modules
  • We have NO capability to test or verify the condition of used parts provided by customers prior to programming or cloning
  • Programming and cloning services are performed AS-IS on customer-provided part(s)
  • Customer ASSUMES ALL LIABILITY for:
    • The operation and functionality of their provided parts after service
    • Any failures, malfunctions, or damages that may occur
    • Compatibility issues with their vehicle or other components
    • Any consequential damages resulting from part failure

2. WARRANTY CLAIM PROCESS

If you believe a part we sold or repaired has failed within the 6-month warranty period, you must follow these steps to initiate a claim:

1. Obtain a detailed diagnostic report from the licensed mechanic shop that installed the part. The report must include:
   • A description of the specific problem experienced with our part
   • A comparison to the issue(s) encountered with the original or previous part

   • This policy applies particularly to private owners who are not licensed electric vehicle technicians.

     If the returned module tests as fully functional on our bench (commonly called a ‘No-Fault-Found’ or NFF situation), this typically indicates the original symptoms were caused by wiring, installation, or another vehicle system component.

     Unfortunately, we cannot process a warranty claim or ship a replacement unless the following conditions are met:

     1. You must have the vehicle diagnosed by a qualified, licensed mechanic or repair shop.
     2. You must provide a detailed professional report that:
        • Clearly confirms the original module is faulty
        • Describes the specific issue/fault observed

     If a replacement module is sent and it exhibits the same symptoms as your original one, this indicates the problem lies elsewhere in the vehicle (e.g., wiring, installation, or another component). In such cases, the issue was misdiagnosed, and the claim does not qualify for warranty coverage.

     To proceed with a valid warranty replacement:

     • Obtain a professional pre- and post-diagnosis report from a licensed mechanic.
     • Return the original module to us first.
     • We will test the returned module upon receipt.
     • If we confirm it is faulty, we will ship a replacement at no additional cost (no diagnostic fee will apply).

     Important: Any module returned as “faulty” without supporting professional documentation will incur a bench-testing/diagnostic fee of $195–$250. If our testing shows the module is functioning correctly, you will be responsible for this fee plus return shipping costs.

     However, if the module is confirmed defective, no diagnostic fee will be charged, and a replacement will be shipped promptly.

2. Mail the part back to us at your expense for inspection and testing. Include:
   • The diagnostic report
   • Proof of purchase
   • Proof of professional installation (e.g., invoice or certification from the installing shop)
   • Contact information
3. We will test the part upon receipt. Testing results are final and at our discretion.
   • If the part tests as functional (no defect found): You will be charged a testing fee of $195–$250, plus return shipping costs. We will not provide a replacement or refund.
   • If the part tests as defective: We will replace or repair it at no additional cost to you (excluding shipping). You are responsible for all shipping fees to and from our facility.

We aim to process warranty claims within 10–14 business days of receiving the part, but delays may occur due to volume or complexity. No warranty claims will be honored without following this process exactly.

For Non-Apex Members: All sales are final. No returns for refund. Warranty exchanges only as outlined above.

3. PROHIBITIONS ON MODIFICATIONS AND TUNING

No Tuning Allowed:

Customers are strictly prohibited from installing custom tunes, reflashing, or otherwise modifying the software/firmware on any module purchased from us. This includes any aftermarket performance enhancements or alterations.

Warranty Voidance:

If we determine during testing or inspection that the module has been tuned or modified (e.g., via diagnostic evidence, altered calibration files, or other indicators), the warranty will be immediately voided. We reserve the right to:

• Deny the warranty claim entirely
• Charge a reflashing fee to restore the module to its original stock configuration. This fee varies by module type and complexity (typically starting at $150 and up, quoted upon inspection)

Sales Policy on Tuning Intent:

Due to numerous past instances where customer-installed tunes have caused failures or complications, we prefer not to sell modules to individuals or entities intending to tune them. If we suspect such intent, we may decline the sale to avoid future disputes. Purchasing from us implies your agreement not to tune the module.

4. INSTALLATION REQUIREMENTS

Professional Installation Required:

All parts must be installed by a qualified, licensed repair shop with appropriate certifications (e.g.,ASE-certified technicians or equivalent for automotive/industrial equipment). This includes licensed auto repair shops, authorized dealerships, or similarly qualified facilities.

It is the buyer's/customer's responsibility to have a professional repair shop perform ALL work from start to finish, including:

• Diagnosis of the vehicle problem
• Troubleshooting and verification
• Removal of old module
• Installation of new module
• Post-installation testing and verification

Proof of Installation:

We may require proof of professional installation (e.g., an invoice, work order, or certification from the installing shop) to process and honor any warranty claim or exchange. Failure to provide this proof may result in denial of the claim.

5. GENERAL EXCLUSIONS AND LIMITATIONS

• This warranty is non-transferable and applies only to the original purchaser
• We are not liable for any consequential damages, including but not limited to vehicle downtime, labor costs, towing, or lost profits
• Shipping damage must be reported immediately upon receipt within 24 hours via email; claims for such must be filed with the carrier
• All sales are final unless covered under this warranty. 
• This disclaimer does not affect your statutory rights under applicable consumer protection laws

If you have any questions about these terms, please contact us prior to purchase. Thank you for choosing our shop, we value your business and strive for reliable service.

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LEGAL INFORMATION

By using our services, you agree to these terms:

• Governing Law: State of Florida
• Jurisdiction: Fort Myers, FL Courts / Lee County, Florida
• Dispute Resolution: 3-attempt policy

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COMMUNICATION GUIDELINES

APEX PARTNERS - VIP TIER

• Phone support available
• Priority response times
• Extended warranty
• Extended support hours
• Rental modules

RETAIL CUSTOMERS

• Email sales & support only
• 24-72 hour response
• Standard business hours
• Order status updates via email

TECHNICIAN COMMUNICATION POLICY

Technicians are not available over the phone or to communicate in person. All communication must be done via email with our technicians. This option is only available for Apex program VIP members and does not include disclosing any information. You may simply get some advice. We do not offer post-sale installation help, diagnosis, or troubleshooting.

OFFICIAL COMMUNICATION POLICY

Phone calls, live chat, texting, and in-person communication are NOT valid forms of communication for service matters. These channels are for general inquiries only (such as how our services work and how our warranty works).

All service communication MUST be conducted via email. Any information communicated over phone, text, or live chat does not constitute an agreement and is not binding.

Walk-ins are NOT allowed. All pickups and drop-offs must be coordinated via email.

Email Communication Requirements:

• Include ALL your questions in a single email to avoid back-and-forth exchanges
• Do NOT send dozens of separate emails with individual questions. To ensure a smooth and timely resolution, please reply directly to the email we send you rather than starting a new thread. Creating new threads may delay our response and could lead to complications for our team and technicians. Your cooperation helps us address your concerns efficiently.
• We will respond promptly via email
• If you don't receive a response, DO NOT start a new thread
• Wait for your turn to receive a response and reply promptly when you do

PHONE SUPPORT POLICY - LIMITED PHONE SUPPORT AVAILABLE

Phone Call Allowance:

Each customer (automotive professionals only) interaction includes up to two (2) phone calls for the duration of your service request. No exceptions will be made.

Additional Call Pricing: Customers who insist on additional phone calls beyond the included two will be charged $50 for the third call. All subsequent calls (fourth, fifth, etc.) will also be billed at $50 per call. Payment must be processed before additional calls are connected.

Note: Our valued Apex Partner Program members enjoy unlimited phone support as part of their VIP partnership benefits. This two-call limit applies to retail and non-Apex customers only.

Scope of Phone Support:

• Phone support is limited to providing general guidance and initial instructions only
• Detailed service information, pricing, and specific inquiries will be addressed via email
• Any instructions provided by phone will be followed up with written confirmation via email for your reference

What Phone Support Does NOT Include:

• Service-specific questions or detailed explanations
• Pricing information or quotes
• Status updates on orders or parts arrival
• Information that can be accessed independently (such as tracking updates using your provided tracking number)

Policy Enforcement:

This policy has been implemented in response to previous misuse of our phone support services. Customers who attempt to circumvent these guidelines or engage in excessive calling will have their service terminated. We will not tolerate:

• Repeated calls beyond the two-call limit
• Attempting to bypass restrictions by calling from different phone numbers
• Having third parties call on your behalf
• Demanding information specifically excluded from phone support
• Harassment of staff regarding these policies

Our Commitment:

We take our work and professional standards seriously. These policies ensure we can deliver quality service to customers who respect our operational guidelines. If you do not agree with these terms or feel they are unreasonable, we respectfully encourage you to seek services elsewhere that better align with your expectations.

For Best Service:

• Please utilize your tracking number to monitor shipment status independently
• Submit detailed questions via email for comprehensive written responses
• Reserve phone calls for initial contact and critical clarifications only

By engaging our services, you acknowledge and accept these terms. We appreciate your cooperation in following these guidelines, which allow us to maintain quality service for all customers while protecting our staff from unreasonable demands.

WHY WE'VE TRANSITIONED AWAY FROM PHONE SUPPORT

The Technical Complexity Challenge:

Our office staff handling phone inquiries do not have access to technical databases or specialized knowledge required to answer service-specific questions. When incorrect information or pricing is inadvertently provided over the phone, we are held liable for these verbal miscommunications, creating disputes and customer dissatisfaction.

Volume & Resource Management:

With dozens of daily inquiries, tracking individual phone conversations is logistically impossible. When customers call repeatedly, sometimes dozens of times per day, it creates significant strain on our staff and causes service delays for all other customers. Our team's wellbeing and ability to serve everyone efficiently must be protected.

Our Service Scope: 2000+ Specialized Services:

It is impossible to train phone staff on all 2000+ unique services we offer. Each service requires specific technical knowledge, pricing structures, and compatibility requirements that only our specialized technicians possess.

The Solution - Our Streamlined Process:

1. Submit your work order form on our website with all relevant details
2. Our qualified technicians review your specific requirements
3. You receive an accurate response via email:
   • Approval for standard services
   • Request for additional information if needed
   • Clear explanation if we cannot assist

This process ensures you receive accurate, technically validated information every time.

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PRODUCTS & SERVICES

OUR SERVICES

ECU Maverick specializes in the remanufacturing and repair of highly advanced electronic automotive components. Our programming services are:

• Permanently configured to specific vehicles
• Non-transferable once programmed
• Rendered unusable if returned
• Customized to your vehicle's unique specifications

CUSTOMER RESPONSIBILITY

It is the sole responsibility of the purchaser to ensure proper vehicle diagnosis prior to purchasing any products or services.

SERVICE TYPES AND PRICING

Service Type	Description
Module Programming	Custom programming permanently configured to your vehicle's specifications - VIN-Locked | Non-Transferable
Core Exchange	Send your original module for data extraction and receive a programmed replacement - Data Transfer,  Plug & Play
Evaluation ("Bench Testing")	Comprehensive diagnostic testing when requested - $195-250/hour
TCM Services	Specialized transmission control module programming and repair - $250/hour

IMPORTANT SERVICE NOTES

• All repairs are proprietary - no technical details disclosed
• Cores are recycled and non-returnable /non-refundable after processing at our facility
  

  Once your original module (core) is received at our facility in exchange for a purchased replacement unit, it becomes property of our company and is immediately scheduled for disassembly and recycling. For this reason, cores are strictly non-returnable and non-refundable after arrival.

  We begin processing immediately upon receipt to maintain efficient turnaround times and support our environmentally responsible recycling program. Please ensure you are certain about the exchange before shipping your core to us.

• Additional fees apply for water damage or burnt components
• DIY customers may be asked to sign our "As-Is" Waiver

PRODUCT INFORMATION AND APEX PROGRAM

Return exceptions: Only authorized shops enrolled in our Apex Program are permitted to return products under special terms

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TESTING POLICY - IMPORTANT INFORMATION

STANDARD CORE PROCESSING (NO TESTING INCLUDED)

Please understand: We do NOT perform testing on your original core module. Our standard service involves connecting your module to our specialized equipment solely to retrieve data from the old core and transfer it to a replacement module. There is no evaluation or testing of your original module's operational condition.

SOFTWARE VS. HARDWARE ISSUES

Some module problems are caused by corrupted software rather than hardware failure. Corrupted software can make a perfect module appear defective, creating a false diagnosis. We strongly recommend that professional repair shops:

• Review all current Technical Service Bulletins (TSBs)
• Perform software updates to address known issues
• Exhaust all software solutions before hardware replacement

If software updates fail to resolve the issue, that's when our bench testing service becomes valuable.

SPECIALIZED SOFTWARE REPAIR CAPABILITIES

We possess the capability to correct and repair corrupted software in certain cases. However, this specialized service is not universally available and must be evaluated on a case-by-case basis. Contact us to discuss whether your specific situation qualifies for software repair services.

MODULE TESTING POLICY

Module testing is available as a specialized service upon request and must be specified on your work order form at the time of submission. Due to the sophisticated nature of modern automotive electronics, testing requires specific parameters, please indicate exactly which functions or issues you need evaluated, and we'll provide upfront confirmation of our testing capabilities for your particular module.

As automotive electronics continue to grow in complexity, with proprietary systems and manufacturer-specific protocols, comprehensive module diagnostics requires specialized equipment and procedures unique to each component. We maintain transparency about what testing we can perform to ensure you receive accurate, reliable results.

Please note that module testing is a separate service not included in standard repairs. By clearly communicating your testing needs upfront, we can provide you with the most effective service plan and realistic timeline for your specific requirements.

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WHAT OUR SERVICE INCLUDES & EXCLUDES

OUR SERVICE PROCESS

We install upgraded OEM or aftermarket components in your module and return it to you. No testing or diagnostics are performed as part of standard service.

NO INFORMATION WILL BE PROVIDED ON:

• Which specific components were installed
• How components were installed
• Technical specifications of parts used
• Details of work performed
• Troubleshooting or technical support
• Component manufacturers or part numbers
• Installation procedures or methods
• Any discussion of completed work

COMMUNICATION SERVICES INCLUDED

Phone Support (Limited):

• Maximum 2 calls per service request
• Shipping and billing inquiries only
• No technical discussions permitted

Email Support (No Charge):

• Response time: 24-72 hours
• Administrative matters only:
  • Tracking information
  • Payment processing
  • Scheduling and appointments
  • Basic service status updates
  • Billing questions

NO TECHNICAL SUPPORT PROVIDED

We do not provide any support for technical questions, installation procedures, diagnosis, or any other technical assistance. The customer assumes full responsibility for proper installation and diagnosis.

NO COMPATIBILITY INFORMATION PROVIDED

We do not provide compatibility information to anyone. If you are purchasing parts from another vendor, you are fully responsible for the part's operation, fitment, compatibility, and functionality.

Technical support, diagnostics, repair details, component specifications, installation procedures, and work discussions are NOT AVAILABLE under any circumstances.

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LIMITATION OF LIABILITY

Electronics are inherently sensitive components that may be damaged during servicing, repair, or programming despite the exercise of reasonable care. Customer acknowledges and agrees that:

• Electronic components may fail at any time due to their inherent nature, with or without intervention
• Physical handling of sensitive electronics may result in unintended damage
• Software programming and updates may result in crashes, glitches, or failures
• We shall not be held liable for damage or failure occurring during the normal course of repair, servicing, or programming activities

CUSTOMER RISK ACKNOWLEDGMENT - SERVICES TAILORED FOR PROFESSIONALS

Our services and products are tailored towards professionals in this industry:

• OEM automotive service centers
• Independent auto repair facilities
• Collision/body shops
• Licensed repair facilities

Professional shops understand the complexity involved in working with electronic control modules and take proper precautions when installing modules.

Customers who are individuals and NOT licensed repair shops are taking the risk that the part they are buying or the service we provide may not resolve the issue.

Why? Many electronic control module failure symptoms can be caused by:

• Bad connector
• Broken wire
• Other issues NOT related to the module itself

We do NOT diagnose or test modules unless the customer makes a specific request and pays a separate hourly testing fee.

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CORE FEES & PROCESSING POLICY

CORE EXCHANGE PROCESS - WHAT YOU NEED TO KNOW

Cores Cannot Be Returned

Important: Once we begin processing your core module, it cannot be returned in its complete form and original condition. The data extraction process involves:

• Physical disassembly of the module
• Component removal and replacement
• Circuit board modifications
• Permanent alterations to retrieve data

Customer Acknowledgment Required

By submitting your core to us, you explicitly acknowledge and agree that:

• Your core module will undergo irreversible changes during processing
• We cannot guarantee the core will function after data extraction
• The core cannot be reassembled to its original state
• Various technical factors may render the core completely unusable
• You release all claims to the original core once submitted

Why This Process Is Necessary

Modern automotive modules contain sophisticated security systems and encrypted data that require specialized extraction methods. These methods often involve:

• Desoldering memory chips and processors
• Direct chip reading using specialized equipment
• Bypassing security protocols through physical intervention
• Component replacement to access protected data

These procedures permanently alter the module's physical and electronic structure.

Core Fee Structure

• Core fees are applied when we provide a replacement module
• Your original core serves as the exchange unit
• Core fees are non-refundable once processing begins
• Additional fees may apply for damaged or non-functional cores
• Water-damaged or burnt cores incur extra processing charges
• $0 Core Credit: When you send a working core (check with us first)
• Additional Fees: For damaged or non-communicating cores

Core Recycling & Environmental Responsibility

After data extraction, all cores are processed through our certified recycling program:

• Electronic components are separated for material recovery
• Precious metals are extracted and recycled
• Circuit boards are processed according to environmental regulations
• Hazardous materials are disposed of properly
  

UNDERSTANDING CORE EXCHANGE VS. REPAIR

Core Exchange Service

When you choose our core exchange service:

1. You send us your original (core) module
2. We extract critical data from your core
3. Your core is recycled/destroyed in the process
4. We program a replacement module with your data
5. You receive a fully programmed replacement module

This Is NOT a Repair Service

It's crucial to understand that core exchange is not the same as repair:

• We do not fix and return your original module
• You will receive a different module programmed with your data
• Your original core becomes our property upon receipt
• The exchange process is final and irreversible

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CORE EXCHANGE POLICY - DETAILED INFORMATION

WHY MUST YOU SEND YOUR CORE FIRST?

Before shipping your replacement module, we need your original core to extract critical vehicle-specific data. This ensures your replacement unit works perfectly with your vehicle.

Data We Extract From Your Core:

• VIN (Vehicle Identification Number)
• Immobilizer Codes
• Key Synchronization
• Coding Strings
• Flash Memory
• Configuration Files

We also use your original unit for quality control, comparing it with the replacement to ensure perfect compatibility.

Note: While we can program modules without a core, this significantly increases complexity, cost, and turnaround time. Additional components (keys, immobilizers) may be required.

WHAT IS A CORE?

A core is your original module that we exchange for a remanufactured unit. Our restoration process includes:

1. Full Disassembly - Complete breakdown of the module
2. Deep Cleaning - Thorough cleaning of all components
3. Precise Repair - Component-level repairs and testing
4. Rebuild or Recycle - Restore to specs or salvage usable parts

Severely damaged units (burns, water exposure, multiple failures) are salvaged for usable components and responsibly recycled.

WHY DO WE CHARGE A CORE DEPOSIT?

• Essential for Remanufacturing: Cores are crucial to our business model - we need a steady flow of original parts to restore and resell.
• Cost Control: By reusing components, we keep costs lower for all customers.
• Proprietary Components: Modules from Bosch, Continental, Delphi, and Denso contain parts that can't be purchased new - we rely on your cores for these components.

CORE CONDITION REQUIREMENTS

Acceptable Cores:

• Fully assembled units
• Free of corrosion
• No physical damage
• No water intrusion
• All major components intact

May Incur Additional Charges:

• Incomplete assemblies
• Severely corroded units
• Burn damage
• Water damage
• Missing internal components

CORE HOLDING & RETRIEVAL POLICY

ALL OTHER CUSTOMERS (Non-Apex): Cores are immediately recycled and destroyed during the information retrieval process. Cores cannot be assembled or returned under any circumstances.

OUR CORE EXCHANGE MODEL

Our service is built on exchange: you send your original unit, we provide a fully programmed replacement. Keeping your original unit requires paying a core buyback fee since we depend on cores for our remanufacturing process.

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BENCH TESTING & DAMAGED CORE POLICY

BENCH TESTING FEES

If internal damage prevents data retrieval, bench testing is required:

Module Type	Fee
Most Modules (ECMs, BCMs, and standard modules)	$195
TCMs (Transmission Control Modules)	$250

DAMAGED MODULE POLICY

• Turnaround times assume working condition modules
• Shorted, burned, or damaged units require bench testing first
• We'll contact you with results before proceeding
• Severely damaged modules may not be reusable

Have Questions About Our Core Policy? We're here to help clarify any concerns about the core exchange process.

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SHIPPING & INSTALLATION

PROCESS FLOW

1. Ship Core - Mail your original module with work order ID (Day 1-5)
2. Processing - Data extraction and module programming (Day 2-3)
3. Receive - Programmed module shipped back (Day 6-8)

IMPORTANT DEADLINES

3-Day Installation Window: Modules must be installed within 3 days of receipt (including weekends). You must provide an update confirming whether everything is working properly within this period. While we may send a follow-up email, we prefer and expect you to proactively notify us immediately after installation.

 

SHIPPING FEE POLICY

• All shipping fees are non-refundable
• Customers are responsible for shipping costs in both directions (to us and from us)
• Our shipping charges include handling fees, packaging, and processing
• Insurance is NOT included - available upon request for an additional fee
• We do NOT accept customer-provided prepaid labels (exception: Apex Partner Program VIP members only)
• For warranty exchanges: Customer pays shipping to us AND return shipping from us

No Exceptions: These shipping policies apply to all transactions including warranty claims, returns, and exchanges. The customer assumes full responsibility for all shipping costs regardless of the reason for service.

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LOCAL PICKUP/DROP-OFF POLICY

APPOINTMENT REQUIREMENTS

All local pickups and drop-offs MUST be coordinated through email communication only. Phone calls, texts, or walk-ins are not accepted for scheduling appointments.

Mandatory Process:

1. Submit your work order form online first
2. Wait for our approval confirmation via email
3. Schedule your appointment through email correspondence

No work order approval = No appointment scheduled. We will not accept drop-offs without prior approval.

LOCAL SERVICE GUIDELINES

• Appointments are scheduled during business hours only
• You must arrive within your scheduled time window
• Bring your order confirmation and valid ID
• Payment must be completed before pickup
• All modules must be properly packaged for drop-off
• No technical discussions or diagnostics will be provided on-site
• All communication regarding your service remains via email only

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CUSTOMER CONDUCT AND COMMUNICATION POLICY

• Customers are NOT permitted to harass, intimidate, or behave inappropriately toward our staff members
• Customers are NOT permitted to request technical information, diagnostic procedures, or troubleshooting advice from our staff
• All technical support and diagnostic information must be obtained through official channels only

Important Service Limitations:

• We are NOT mechanics and do NOT repair vehicles
• We do NOT diagnose vehicle problems or provide troubleshooting services
• We ONLY provide electronic control module products and related services
• Customers CANNOT contact us for diagnostic assistance or troubleshooting support

Customer Requirements:

We expect all customers to be:

• Qualified automotive repair facilities
• Staffed with properly trained and certified technicians
• Equipped with quality OEM or equivalent diagnostic tools
• Capable of performing their own vehicle diagnostics and troubleshooting

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RECORDING AND PRIVACY POLICY

Customers are NOT permitted to bring or use any recording devices on our premises, including but not limited to:

• Video cameras or recording equipment
• Audio recording devices or microphones
• Cell phones for recording purposes
• Any other electronic recording devices

Cell phones must be kept on silent and recording functions disabled while on premises

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APPOINTMENT AND SERVICE REQUIREMENTS

• ALL pickups and drop-offs are STRICTLY BY APPOINTMENT ONLY
• Walk-ins are NOT allowed under any circumstances
• Appointments must be confirmed via email prior to arrival
• We do NOT accept walk-ins under any circumstances
• We do NOT accept product drop-offs without:
  • A valid work order ID
  • Prior written approval from our service department

For product pickup after service completion:

• Customer must sign a pickup acknowledgment form in person
• Valid government-issued driver's license or ID must be presented
• The person picking up must be the authorized customer or designated representative

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PAYMENT REQUIREMENTS FOR FIRST-TIME CUSTOMERS

Due to fraudulent purchases and payment disputes, we reserve the right to:

• Require first-time customers to pay via cashier's check or money order
• Request a current, state-issued driver's license for identification verification
• Failure to provide requested payment methods or identification will result in our inability to provide service

Payment Policy

Payment terms and methods will be provided upon approval of your work order.

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FINAL SALE POLICY

FOR NON-APEX MEMBERS:

• All products sold are FINAL SALE
• No refunds will be issued for any reason
• All sales are final - no exceptions
• In accordance with automotive electronics industry standards, control modules CANNOT be returned for refund or credit
• If a unit we sell is found to be faulty:
  • We will gladly replace it under our warranty terms
  • We CANNOT accept returns for refunds or store credit
• Exchanges are only available if:
  • The product does not work upon arrival, OR
  • The product fails within the warranty period

APEX MEMBERS ONLY:

• Return exceptions: Only authorized shops enrolled in our Apex Program are permitted to return products under special terms
• Extended warranty coverage
• Special return privileges as outlined in Apex Partner Agreement

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CHARGEBACK AGREEMENT AND ANTI-THEFT POLICY

LEGAL CONSEQUENCES OF CHARGEBACKS

By accepting these terms, you acknowledge and agree that:

• If you retain our product and initiate a chargeback, you consent to legal action being taken against you in the State of Florida
• If you initiate a chargeback on a service that we provided, this constitutes THEFT
• Retaining our product while disputing payment is considered theft of our property
• Any legal proceedings will be conducted in Lee County, Florida, and you agree to appear in person
• You will be responsible for all attorney fees, technician hourly fees for lost time, and the cost of our product or service

NO REFUNDS - AS-IS TERMS

• Our terms are AS-IS with NO REFUNDS under any circumstances
• If the product we sold or the service we provided does not work, you have TWO options ONLY:
  • For products: Send it back to us for an exchange under warranty terms (if applicable)
  • For services: Send the part back to us so we can redo the service and re-evaluate the work performed
• Everything we offer has been previously done and successfully replicated many times before we start offering it online

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