Terms of Service, Returns Policy & Limited Warranty

ECU Maverick · Fort Myers, Florida
Last Updated: August 15th, 2026

These Terms and Conditions ("Terms") govern all sales, repair services, programming, cloning, core exchanges, and related services provided by ECU Maverick, LLC ("ECU Maverick," "we," "us," "our"). By submitting a work order, placing an order, shipping a part to us, dropping off a part, or accepting delivery of any product or service, you ("Customer," "you") acknowledge that you have read, understood, and agree to be bound by these Terms in full. If you do not agree to these Terms, do not use our services.

Independent & Not Affiliated. ECU Maverick, LLC is an independent, third-party automotive ECU repair and programming specialist. We are not affiliated with, authorized by, endorsed by, or sponsored by any vehicle manufacturer or electronics manufacturer, including but not limited to BMW, Mercedes-Benz, Audi, Volkswagen/VAG, Aston Martin, Ferrari, Maserati, or any other vehicle brand, and including but not limited to Bosch, Siemens, Continental, Delphi, Denso, Pektron, or any other automotive electronics or semiconductor manufacturer. All brand names, trademarks, and part numbers are the property of their respective owners and are used solely for identification and compatibility reference. Any reference to a brand does not imply any affiliation or endorsement.

Recommendation for Certainty. Repair, refurbishment, and remanufacturing of electronic modules carry inherent risk and cannot be guaranteed to restore a unit to original factory condition in every respect. If you require absolute certainty, we recommend purchasing a brand-new module from a franchised dealer rather than repairing, refurbishing, or remanufacturing an existing unit. By choosing our services, you accept the inherent limitations and risks of module repair and programming described in these Terms.

Required Acknowledgment: To proceed with your order, you must respond to our confirmation email with: "Yes, I have read and understood your terms and I agree." followed by your first and last name.

Acceptance is recorded. When you accept these Terms — whether by checkout checkbox, email acknowledgment, work order submission, or signed form — our systems record a timestamp of your acceptance and may also capture the IP address from which the acceptance was made, along with the method of acceptance and the version of the Terms in effect. These records are retained (Section 17) and may be produced as evidence of your agreement in any payment dispute, chargeback, or legal proceeding.

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1. The Nature of Our Services — Read This First

1.1 Fault Codes Do Not Identify Parts

Diagnostic trouble codes (DTCs) identify circuits, systems, and symptoms — not specific failed components. A fault code pointing to a module does not mean that module is defective. The same code can be caused by wiring damage, connectors, grounds, low battery voltage, fluid intrusion, software corruption, related modules, or mechanical failures elsewhere in the vehicle.

Any fault code information published on our website or communicated by our staff is provided for general informational purposes only and does not constitute a diagnosis of your vehicle. We have never seen, inspected, or tested your vehicle. The decision to purchase a part or service based on a fault code is yours alone.

1.2 Diagnosis Is the Customer's Sole Responsibility

It is the sole responsibility of the Customer to ensure proper vehicle diagnosis prior to purchasing any product or service. By ordering, you represent that your purchase decision is based on an independent professional diagnosis — not solely on a fault code or information from our website. If our part or service does not resolve your vehicle's symptom, that does not mean our part or service is defective. It most often means the root cause lies elsewhere in the vehicle. Misdiagnosis by the Customer or the Customer's technician is not grounds for refund, return, or chargeback.

1.3 No Guarantee of Problem Resolution

We do not warrant, guarantee, or represent that any part, repair, programming, or cloning service will resolve your vehicle's symptom. We warrant only what is expressly stated in Section 11 (Limited Warranty). Many module-failure symptoms are actually caused by bad connectors, broken wires, grounds, power supply faults, blown fuses, or other vehicle systems unrelated to the module itself.

1.4 Services Tailored for Professionals

Our products and services are designed for professional repair facilities: OEM service centers, independent repair shops, collision centers, and licensed facilities with certified technicians and proper diagnostic equipment. Private individuals who are not licensed technicians may purchase at their own risk and acknowledge the elevated risk of misdiagnosis. DIY customers may be required to sign our "As-Is" Waiver.

1.5 You Must Confirm the Module Is Faulty Before Sending It — We Do Not Diagnose Vehicles

We are not mechanics, and we do not diagnose vehicles — not over email, not over the phone, not through any channel. We service the module itself; diagnosing whether the module is actually the cause of your vehicle's symptom is your responsibility, not ours. Before sending any module, you are responsible for troubleshooting and confirming that the module is faulty, and for providing us with that information.

Every module arriving at our facility must be 100% confirmed faulty by a licensed repair shop before it is sent. With your work order you must provide:

• a clear description of the vehicle's symptoms;
• screenshots or photos of the fault codes (DTCs) read from the vehicle;
• a description of the troubleshooting performed to confirm the module — not wiring, connectors, grounds, power supply, or another component — is the faulty part; and
• confirmation that the diagnosis was performed by a licensed, qualified repair shop.

If the module was not professionally confirmed faulty, we reserve the right to decline it. Where a retail or non-professional customer has not had the diagnosis performed by a qualified professional, we may require you to take the vehicle to a licensed repair shop, have it properly diagnosed, and then reach out to us with the complete information above before we accept the module or issue a quote. This protects you from spending money on a module that was never the problem (Section 1.2): a fault code identifies a circuit or system, not a failed part, and many module-failure symptoms are actually caused by other vehicle systems. Submitting a module without proper confirmation is at your own risk, and an unresolved symptom traced to a misdiagnosis is not grounds for refund, re-service at no charge, or chargeback.

One fault code, many possible causes — rule them out first. Many fault codes can be caused by several entirely different problems: the same code may result from wiring damage, a poor ground, low or unstable voltage, a failed sensor or shorted actuator, a network fault, corrupted software, or — least often — the module itself. It is the repair shop's (or the Customer's) duty to work through the applicable diagnostic list (see Appendix A) and rule out every other component and cause before reaching the verdict that the module is bad and submitting it for rebuilding. A module condemned without that process is, more often than not, a healthy module — and the rebuild fee applies regardless (Section 5.1).

A vague complaint is not a diagnosis. Statements such as "my ECU is bad," "the module is dead," or similar are not sufficient for us to accept a module for evaluation, repair, rebuilding, remanufacturing, or programming. We require a proper, professional diagnosis as described above and itemized below.

Required to accept your work order. We will not accept a work order — and you may not receive a response — unless all of the following are submitted on the work order form. Please include everything:

• VIN (all 17 digits);
• Year, make, and model;
• Transmission type;
• A clear photo of the module and its part number;
• Which module you want serviced or replaced (e.g., ECU/ECM, BCM, TCM/TCU, etc.);
• Screenshots of the fault codes and their descriptions exactly as shown on the scan tool;
• A diagnostic report or statement describing the diagnosis and troubleshooting performed to conclude that the module has failed, is not working, or is malfunctioning.

Complete diagnostic verification — Appendix A. The full diagnostic verification checklist we expect a professional facility to have completed before condemning a module (battery/charging, power feeds, grounds, wiring, network, sensors/actuators, and software) is set out in Appendix A — Mandatory Pre-Submission Diagnostic Verification at the end of these Terms. By submitting a work order, you certify that the applicable steps in Appendix A were performed.

Your representation: a real diagnosis, not a guess. By submitting a work order, you represent and warrant that you reached the conclusion that the module is faulty through an actual root-cause diagnosis — not by "parts-changer" or "swapnostics" guesswork (replacing components based on symptoms or fault codes and swapping parts to see if the problem goes away). Guess-and-check parts replacement is not a diagnosis, and you confirm that you are not sending us a module merely because it was the next part you intended to try. The diagnostic report and troubleshooting information you submit on the work order form is relied upon by us as your professional diagnosis, and we will use it as the reference point if you later request a bench evaluation — for example, to compare your reported fault against what we observe on the bench. Submitting inaccurate, incomplete, or guesswork-based diagnostic information is a misrepresentation under these Terms; the resulting risk is yours, and an unresolved symptom traced to such a misdiagnosis is not grounds for refund, re-service at no charge, or chargeback.

1.6 Professional Work Only — Diagnosis, Removal & Installation

We assume that all work on the vehicle — diagnosing the module on the vehicle, troubleshooting, removing the module, and installing it — is performed solely by licensed, accredited, professional repair shops with the proper experience, and that they do not require instruction or supervision from us on how to perform that work. You do what you do best — diagnosing and repairing vehicles; we do what we do best — repairing and correctly programming automotive control modules, based on the correct and proper diagnosis we receive from your mechanic.

Our warranties and returns are void where the customer is a non-professional or a hobbyist working on the vehicle themselves. Improper removal or installation can cause major damage, electrical fire, or injury. We do not provide installation instructions, diagnostic help, or troubleshooting (Section 8.3), and we are not responsible for, and provide no coverage for, work performed by anyone other than a qualified professional repair shop.

1.7 Salvage, Auction & Rebuilt-Title Vehicles — Special Warning

Vehicles purchased from salvage yards and auctions (such as Copart, IAAI, and others) carry elevated and often hidden risk, and the following applies with particular force to any vehicle with a salvage or rebuilt title:

• Unknown history. Salvage and auction vehicles frequently arrive with no known history. Many are "all keys lost" situations, and a locksmith without the proper experience can incorrectly program a new key and damage the module — this is not unheard of. These vehicles are then bought by dealers or private owners and repairs are attempted without knowing what was previously done.
• Key theft at auction yards. Key and small-parts theft during auction preview periods is a well-documented, routine problem at major salvage auction facilities: keys visible in a vehicle's listing photos may be stolen or swapped before the winning bidder takes possession, and stolen keys are frequently resold online. Copart, IAA, and other auction companies expressly state in their own terms that they do not guarantee keys will be present and will not reimburse buyers for missing keys — the buyer assumes that risk at bidding. ECU Maverick adopts the same position with respect to modules sourced from these environments: we have no way of knowing what happened to a vehicle between the insured loss and the module's arrival at our facility, and we are not responsible for conditions created before the unit reached us.
• Failed key programming can permanently destroy modules — by design. Modern vehicle security systems are intentionally engineered to resist unauthorized access. An incorrect "all keys lost" programming sequence can trigger the vehicle's anti-theft countermeasures, permanently locking the ECU, BCM, or immobilizer or corrupting its security data — this is a designed anti-theft feature, not a flaw, and the resulting damage is often irreversible. A failed attempt can corrupt data across multiple modules simultaneously, because the immobilizer system communicates with several control units at once. Software corruption caused by improper key programming is often indistinguishable from other forms of module damage: after the fact, no one — including us — can determine whether corruption came from the original loss event, prior tampering, or a locksmith's programming attempt.
• Hidden and masked faults. Salvage and rebuilt-title vehicles have a high likelihood of additional hidden or masked problems that are not obvious and may only become detectable after the primary issue is addressed (see cascading failures, Section 5.4). At that point, the newly unmasked problem is a separate fault — not a defect in our work — and is not a basis for returning to ECU Maverick for free diagnosis, answers, refund, or re-service.
• You accept this risk. By submitting a module from a salvage, auction, or rebuilt-title vehicle, you acknowledge these risks and accept that our service is limited to the module work described, performed on the basis of the diagnosis you provide.

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2. Work Orders, Authorization & Shipping

2.1 Mandatory Work Order Before Shipping

You must complete our online work order form and receive our written approval via email before shipping or dropping off any module. The work order generates your Work Order ID, which must be included with your shipment.

• Unauthorized shipments: Parts received without prior email approval will be returned to sender, and the Customer will be charged an Unauthorized Shipment Processing Fee of $150 per module plus all return shipping charges. Payment is due within 3 business days of notification; unpaid unauthorized parts left unclaimed for sixty (60) days may be treated as abandoned and disposed of or recycled in accordance with applicable law. We are not a storage facility.
• 48-business-hour shipping window: You have 48 business hours from receipt of our approval email to ship your part and email us the tracking number. Failure to ship and provide tracking within this window without arranging a reschedule, shipping a different part than approved, or shipping incomplete parts is subject to the Reserved Job Slot Fee in Section 2.6, and we may require you to resubmit your work order. If the 48-business-hour window passes without shipment and tracking, we will assume you have changed your mind or found an alternative solution, and the case is closed. This policy exists because your job is scheduled upon approval, and because modules altered or worked on elsewhere after our assessment create complications and no longer match the condition we quoted.
• Packaging, insurance & tracking are your responsibility. You must email us the tracking number immediately after shipping. You are responsible for properly packaging and insuring your inbound shipment and may use any carrier you choose. Parts are regularly damaged or lost in transit due to inadequate packaging — for example, shipping labels tearing off because of poor adhesive, or heavy modules sent in thin, single-wall corrugated boxes that cannot support the weight. Pack securely (rigid box rated for the weight, ample cushioning, the work order ID enclosed, and a securely affixed label). We are not responsible for parts lost or damaged in transit to us, and the risk of inbound loss or damage, including any uninsured loss, is yours.

2.2 Free Work Order Review (Complimentary) — How Every Job Begins

The Free Work Order Review is the required first step for all customers and all services. Before we accept any module for bench evaluation, repair, programming, cloning, or any other service, you must submit the free online work order form on our website. Our technicians then review your submission, determine whether and how we can perform the requested service, outline feasible options (if any), and email you exact pricing and our acceptance decision — all before anything ships. No part is accepted for any service without a completed and approved work order (Section 2.1). By submitting the form, you agree to the following:

• Desk review only — not a diagnosis, not testing. The review is based solely on the information and materials you submit. At this stage we have not seen, handled, bench-tested, or evaluated your module or your vehicle. The free Work Order Review is entirely distinct from our paid Evaluation Service (Sections 3 and 5), which require the physical module on our bench, and nothing in the free review constitutes a diagnosis of your vehicle (Section 1).
• One email concludes the review — and our free obligation. You will receive one email containing everything: the service we will provide, the exact cost including shipping charges, the turnaround time, our acceptance decision, and the time you have to accept and mail the module(s). This one email does not include installation instructions or further troubleshooting to find newly unmasked problems (Sections 1.6, 1.7, 5.4). This response concludes the complimentary review and completes our obligation to quote you at no charge. Any further questions asked after this first email will not be answered as part of the free review; further discussion is available only once you approve the quote and proceed. If you do not accept or reject our quote, or you do not respond, the case is closed and you must submit a new work order to be quoted again.
• Complete and accurate submission required. You must submit the complete work order form with all requested information — including full VIN, year/make/model, module part numbers, photos, and a clear description of the symptom or requested service — and ensure it is truthful, accurate, and current. Incomplete or vague submissions may not receive a response, and we will not chase missing information.
• Your quote is exact — provided your submission is accurate. The price quoted in our review is the exact price for the requested service, contingent on your module's actual condition matching your submission. If, upon physical receipt or once on the bench, the module's condition differs from what was disclosed — e.g., it does not communicate, or shows water damage, burnt or missing components, broken pins, or prior tampering — revised pricing or applicable fees apply per Sections 3, 5.4, and 5.5, and will be communicated for your approval before further work. We reserve the right to decline any project after review, before or after receiving the part (Section 18).
• Response time. We aim to respond to complete submissions within [2–3] business days, but response times vary with volume and complexity, and no specific turnaround is guaranteed.
• No obligation. Submitting a work order and receiving a review does not obligate you to proceed, nor does it obligate us to accept the project.
• Data use. Information submitted with your work order is used to evaluate and respond to your request and is handled in accordance with Section 17. These review terms may be updated as described in Section 20.

2.3 Work Authorization and Payment

By mailing your part to us after work order approval, or by dropping it off at our facility, you authorize us to perform the quoted work. After we notify you that the job is complete, payment in full is due within 3 business days. If payment is not received within 3 business days, a daily storage fee of $20 applies immediately and continues to accrue. If payment remains outstanding, the module may be retained as compensation for work performed to the extent permitted by applicable law, including any applicable lien rights; modules left unclaimed or with unpaid balances for sixty (60) days may be treated as abandoned and disposed of or recycled.

Accepting our quote books your job — the booking is binding. Once you have read and accepted these Terms and approved our quote, we book your job: we commit bench time and technician capacity to you and turn away other work to hold your place. For that reason, a booked job cannot be cancelled without charge, and booking payments are not refundable. Please follow the instructions and get your module(s) to us within the shipping window (Section 2.1). Subject to the one free reschedule in Section 2.6, if you cancel, change your mind, fail to ship, or ship the wrong or incomplete part after booking, the Reserved Job Slot Fee (Section 2.6) applies, because we have lost the opportunity to book another job in your place. If your part is found to be not repairable or not serviceable (as defined in Section 5.7), the applicable rebuilding, evaluation, or bench-session fees still apply regardless of the outcome (Sections 5.1, 5.4, and 5.5) — these fees are earned by our having booked and accepted your job, reserved the bench time, and performed the work, not by the result.

Queue order — no rush deadlines. Jobs are processed in the order received. We do not accept customer deadlines (travel, events, appointments, vehicle sales) and cannot prioritize any job ahead of existing queued work. Quoted turnaround times are estimates, not commitments, and complex, non-communicating, or previously tampered units require additional time that cannot be pre-estimated. A deadline communicated to us does not create any obligation, and missing it is not grounds for refund, discount, or cancellation without charge.

2.4 Parts Arriving Damaged, Incomplete, or Missing Items

If your part arrives damaged, we will notify you immediately. A Work Order Processing Fee of $150 plus return shipping may be charged to cover technician review time and handling, and the part will be returned at your expense.

Missing or incomplete shipments. If, when your box is delivered, we do not receive everything required to perform the service — the correct module, all components, connectors, boards, or other items needed for the quoted job — we cannot proceed. You will be required to ship the remaining or missing parts or components to us before any work begins, at your expense, and the delay does not extend any timeframe or obligate us to hold your slot. Wrong or incomplete shipments are also subject to the Reserved Job Slot Fee (Section 2.6).

2.5 Shipping Fees and Risk of Loss

• All shipping fees are non-refundable. Customers are responsible for shipping costs in both directions, including for warranty claims and exchanges.
• Shipping charges include handling, packaging, and processing — they cover transport of your package only. Shipping charges do NOT include insurance or signature confirmation.
• Optional shipping protection — available at checkout. You may add, for an additional fee at checkout: (a) shipping insurance, covering your package against loss or damage in transit up to the declared value, and/or (b) signature confirmation, requiring a signature at delivery to protect against porch theft, misdelivery, and delivery disputes. We strongly recommend both for control modules, which are high-value, custom-programmed items that may be difficult or impossible to replace.
• If you decline these options, you accept the risk. Uninsured packages are covered only by the carrier's default liability (typically $100 or less, and sometimes nothing), and packages without signature confirmation are considered delivered upon the carrier's delivery scan. We are not responsible for loss, damage, theft after delivery, or misdelivery of shipments for which you declined insurance or signature confirmation, and declined coverage is not grounds for refund, replacement, or chargeback.
• We do not accept customer-provided prepaid labels (Apex Partners excepted).
• Risk of loss passes to the Customer upon our delivery to the carrier. Shipping damage must be reported within 24 hours of delivery with photos of the module, packaging, and shipping box; claims reported later will be denied. Damage discovered after installation is not covered.

2.6 Reserved Job Slot — Cancellation, No-Show & Wrong-Part Fee ($195–$250)

When you approve our quote, we issue the work order and schedule your job: bench time is reserved, a technician is allocated, and that capacity is no longer available to other customers. A job slot that goes unused because of a Customer's change of mind or mistake is lost time and lost work that cannot be recovered. Accordingly, once your quote is approved and the job is scheduled, a Reserved Job Slot Fee of $195–$250 — determined at our sole discretion, as every control module is different and requires a different setup — applies if:

• you cancel or change your mind, for any reason;
• you fail to ship your part and provide tracking within the 48-business-hour shipping window (Section 2.1) without arranging a reschedule before the window expires;
• you ship a different module or part than the one identified and approved on the work order; or
• you ship an incomplete part or assembly (missing components, boards, connectors, or items required to perform the quoted job).

Where a wrong or incomplete part is received, the Reserved Job Slot Fee is in addition to return shipping for the unit, which will not be returned until the fee and shipping are paid. The fee constitutes liquidated damages — a genuine and reasonable pre-estimate of our loss from reserved bench time, technician allocation, work-order processing, and forgone work, which is difficult to calculate precisely — and not a penalty. It is consistent with our standard bench rate (Section 5.5).

One free reschedule. We understand that plans change. If you contact us before your 48-business-hour shipping window expires, you may reschedule the job once at no charge to a new mutually agreed window. The fee applies to a second missed window, to cancellations, and to wrong or incomplete shipments, for which no cure is available because the slot has already been lost.

This fee applies to scheduled service work orders (repair, programming, cloning, evaluation). Product purchase orders cancelled before programming begins are governed by the restocking fee in Section 12. Submitting a work order and receiving our free review creates no obligation and no fee (Section 2.2) — the Reserved Job Slot Fee attaches only after you approve the quote and the job is scheduled.

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3. Pricing & Quotes

• Website prices vary by service type (programming only, module + service, evaluation) and by vehicle. Accurate pricing requires a completed work order; our technicians review your VIN, year, make, model, and other factors and email you a personalized quote.
• Final pricing may change based on parts availability or module condition. Any change will be communicated by email for your approval before work proceeds.
• All listed prices assume your module communicates with scan tools and that data can be extracted without complication — i.e., no broken or bent pins, damaged connectors, water damage, or burnt/missing components. Non-communicating or physically damaged modules may be submitted for the Rebuilding Service at the quoted price (rebuilt as ordered, fee due regardless of internal condition or outcome — Sections 5.1 and 5.4), or, on express written request, for the hourly Evaluation Service (Section 5.2), quoted upfront for your approval. Severely damaged units may require additional labor, which will be quoted for your approval before work proceeds. All fees for work performed remain due and non-refundable even where the module proves beyond repair or data cannot be recovered.

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4. Communication Policy

4.1 Email Is the Official Channel

All service matters, agreements, and important communications are conducted via email and require your response. Phone, text, live chat, and in-person communication are for general inquiries only; information conveyed through those channels is not binding. You may choose to receive courtesy updates by email, text, or phone, but binding communications remain via email.

4.2 72-Hour Response Rule

You must respond to our emails within 72 hours. Where we ask a yes/no question or require a decision, non-response within 72 hours means we proceed with the "no" option. Non-response may also trigger the $20/day storage fee where we are holding your part, and risks service cancellation with applicable fees.

4.3 Phone Support Limits

Each retail service request includes up to two (2) phone calls, limited to general guidance, shipping, and billing matters. Additional calls are billed at $50 per call, payable before the call is connected. Phone support does not include service-specific questions, pricing quotes, order status (use your tracking number), or technical discussion. Apex Partners enjoy unlimited phone support. Attempting to bypass these limits (alternate numbers, third-party callers) may result in service cancellation with a fee of $195–$250 per module and return of parts at your expense.

Why: our phone staff do not have access to the technical databases behind our 2,000+ services, and verbal answers risk inaccuracy. The work-order/email process ensures every answer is technically validated and documented.

4.4 Email Etiquette & Response Queue

Please include all questions in a single email and reply within the existing thread rather than opening new threads. Inquiries are answered in the order received, typically within 24–72 hours during business hours.

Repeated emails do not move the queue — and may be ignored. Once we have confirmed that we will get back to you, you must wait for your turn in the queue. Sending repeated daily emails, duplicate messages, new threads on the same matter, or demands for an immediate response does not accelerate a reply — it consumes the time we would otherwise spend answering, and it may push your response later, not sooner. Where this behavior becomes repetitive or abusive, we reserve the right to not respond to, and to ignore, the repeated messages until your turn is reached, and continued abuse is a conduct violation subject to the consequences in Section 4.5, up to service termination. Harassing our staff for a response is never acceptable; one clear email, answered in turn, is how every customer gets served fairly.

4.5 Professional Conduct

We are committed to the safety and well-being of our staff. The following will result in escalating consequences (written warning; 30-day service suspension; permanent ban without refund of pending work): profanity, threats, or abusive language; demands for services outside our scope; excessive contact (more than 2 calls or 2 emails per day); false public accusations of fraud; review extortion (threatening negative reviews unless demands are met); recording staff without consent; or repeated attempts to bypass our communication policies. We will not negotiate free services in exchange for removing reviews, and we will not provide refunds to avoid threatened chargebacks. Honest reviews based on actual experience are always acceptable; extortion is not. We reserve the right to refuse service to anyone, to block contact channels, to pursue available legal remedies, and to report threats to law enforcement.

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5. Evaluation Policy — We Do Not "Test"; Evaluation Is Not Included in Standard Service

5.1 What You Are Ordering — Rebuilding Service & Exchange Units, Not Diagnostic Repair

Rebuilding Service. When you send us a control module (ECU, ECM, PCM, TCM, BCM, or any other electronic control module) for service, you are ordering a REBUILDING SERVICE. We do not diagnose, troubleshoot, or "repair your complaint." A rebuilding service means the module is rebuilt with new internal components and/or reworked (reflow, re-soldering, component-level replacement of internal parts, installation of our repair kits) in accordance with our standard rebuilding process for that module type, based on our experience with thousands of identical modules and their known failure points — regardless of whether an internal fault is found.

Remanufactured/Refurbished Module Purchases (Exchange Units). When you purchase a remanufactured or refurbished module from us, our service consists of: (a) extracting the data (calibration, VIN, immobilizer/security data, and adaptations as applicable) from your original unit; (b) transferring that data to the replacement module; (c) verifying that the data transfer is complete; and (d) shipping the module. No vehicle-level, bench, or functional testing is performed before or after shipment. This applies equally to every service path — repair, rebuilding, and module exchange (purchasing our module and supplying your core): we perform the rebuilding or repair, installing our repair kits and replacement components, and ship the module back — or exchange it — without any testing before or after.

• No testing of any kind — diagnostic, bench, functional, or fault verification — is performed on any module, before or after service, unless the optional Evaluation Service (Section 5.2) is expressly requested and paid for. Many modules are proprietary, encrypted, or VIN-locked, and full functional testing is in any event only possible at the vehicle manufacturer.
• We cannot verify your reported fault before performing service, and we do not attempt to;
• Sending us a part is not a request to examine it. A module arriving at our facility is not, by itself, an instruction or authorization to evaluate, inspect, diagnose, or assess it. We perform the service you ordered and paid for — nothing more. If you have not separately ordered and prepaid an Evaluation (Section 5.2), please do not assume we will notice or report something along the way: we are not looking, and we are not obliged to look. Any observation we may happen to make is a courtesy, not a diagnosis, and creates no obligation or liability;
• The rebuild/service fee applies whether or not your module was actually defective. Industry experience shows a very high percentage of modules submitted as "faulty" have no internal defect; verifying the fault before submission is solely your responsibility (Sections 1.2, 1.5, and Appendix A). No refund, credit, or fee reduction is available on the basis that your original module "was not actually bad";
• The service fee is earned upon completion of the requested work, regardless of whether your vehicle's symptom is resolved.

Performing full diagnostics on every module would triple processing times and make pricing economically unviable. Our repair and programming services resolve the issue for approximately 95% of customers; the remainder typically involve vehicle problems unrelated to the module, board-level failures requiring unsourceable components, or damage exceeding replacement value. Statistical success is not a guarantee in any individual case.

5.2 Optional Evaluation Service (Paid, By Written Request Only)

Why we say "evaluation" and never "testing." In our industry, testing means verifying a module against the manufacturer's internal specifications, factory test routines, and pass/fail criteria. Those specifications and test capabilities exist only at the original manufacturer and are not available to us or to any independent facility. For that reason, ECU Maverick does not perform, offer, or claim to perform "testing" of any kind. What we provide is an evaluation: a professional bench assessment within the scope of our own equipment and experience. Any use of the word "test" anywhere in our materials, communications, or invoices means only an evaluation as defined here, and no statement by us should be read as a claim to have tested a module to factory specification.

Bench evaluation, diagnostic evaluation, and software/data integrity evaluation are available only as a separate, optional service that must be expressly requested by you in writing, ahead of time (on the work order form or by email) before work begins, stating the specific functions or issues you need evaluated. Evaluations are developed per module. There is no off-the-shelf evaluation procedure for most control modules: an evaluation must be developed by us for your specific module — the connections, parameters, and assessment approach are engineered case by case — and that development time is part of the billable service. The Evaluation Service, including any development time, is billed at $195–$250 per hour, per module (per the rate table below), quoted upfront for your approval, and the anticipated evaluation fee must be arranged and paid in advance before any evaluation or development work begins. Contact us ahead of time to request it and make arrangements. You are buying our hours, not a guaranteed conclusion: evaluations can run several hours, and sometimes the time is spent and nothing definite comes out of it — the charge still applies. We will not exceed two (2) hours of evaluation work without your written approval for additional time. An evaluation is never rolled into or included in a standard rebuilding, transfer, or exchange job; it must be ordered and paid for separately. If you do not request and pay for this service, you agree that no testing of any kind has been ordered, and your module is submitted for the Rebuilding Service or data transfer/exchange only (Section 5.1). Fees are charged per module regardless of outcome (good, bad, or inconclusive), and a finding of "no internal fault detected" does not entitle you to a refund of the evaluation fee:

Module Type	Hourly Evaluation Rate
Standard modules (ECM, PCM, BCM, etc.)	$195
Transmission control modules (TCM/TCU)	$250
Specialty modules (ABS, SRS, complex body control)	$195–$250

Evaluation includes bench connection to specialized equipment, communication verification, and basic functionality checks within the scope of our equipment. Evaluation does not include in-vehicle diagnosis, troubleshooting of vehicle electrical systems, root-cause identification, compatibility verification, or repair recommendations. Sending a module for evaluation does not obligate us to repair it or guarantee a solution exists.

5.3 Software vs. Hardware

Some module problems are caused by corrupted software rather than hardware failure, which can make a healthy module appear defective. We strongly recommend professional shops review applicable Technical Service Bulletins and exhaust software updates before replacing hardware. We can repair corrupted software in certain cases; this is evaluated case-by-case on request.

5.4 Dead (Non-Communicating) Modules — Cascading Failures & Sequential Repair

If a module is completely non-responsive ("dead") and will not communicate with diagnostic equipment, restoring power and communication is the first and only fault we can address. A dead module cannot reveal anything beyond its primary failure: no internal function, circuit, or output can be evaluated until the unit powers up and communicates again.

A dead module submitted without a written evaluation request is submitted for rebuilding. A non-communicating module submitted without an express written request for the Evaluation Service (Section 5.2) is submitted for the Rebuilding Service and will be rebuilt in accordance with our standard process at the quoted price — regardless of what is or is not found inside, and whether or not the unit can ultimately be revived (Section 5.1). If you want to know whether the unit can be repaired, and what failed, before committing to a rebuild, request the optional Evaluation Service in writing; it is billed hourly (minimum one (1) hour), quoted upfront for your approval before commencement.

• Why no repairability promise can be made without bench investigation. Electronics can fail in many different places — power supply stages, processors, memory, drivers, communication transceivers, board traces, and more. The cost and even the possibility of repair depend entirely on which component(s) failed. Some integrated circuits are repairable; others are proprietary, discontinued, or otherwise cannot be sourced or serviced at any price. Every non-communicating unit is genuinely case-by-case, and any repairability figure discussed without bench investigation is not a promise or a quote.
• Fees are earned by the work, not the result. Rebuilding fees and hourly Evaluation fees are charged regardless of the outcome — including where the unit proves unrepairable, unreviveable, or its components cannot be sourced. Fees are non-refundable, not creditable toward any other service, and not transferable to another module or order. Additional evaluation hours beyond those approved are quoted for your approval before they are incurred.
• No guarantee a repair exists. Submitting a module does not obligate us to repair it and does not guarantee that a repair, revival, or replacement solution exists. If the unit is not serviceable (Section 5.7), we will tell you, the fees for work performed remain due, and we will return the unit at your expense or discuss replacement options where available.

Modules that have been exposed to electrical shorts, damaged wiring, wire chafing, voltage spikes, or water intrusion commonly contain multiple faults within the same unit. We call these cascading failures: the primary failure (no power / no communication) masks any secondary failures behind it, and those secondary faults only become identifiable after the primary failure has been repaired. Accordingly:

• Once we repair the primary failure (if repairable) and the unit powers up, that repair is complete as quoted. On the bench we can verify that the module powers on and, in some cases, communicates properly, but we cannot fully test all functions outside the vehicle — only the original manufacturer can run a complete functional test.
• Upon receiving the module back, the Customer must install it in the vehicle, test it, and report the results to us within the timeframes in Section 8.
• If secondary faults are discovered after installation, they are separate, newly identifiable failures — not a recurrence of the repaired fault and not a warranty defect in our work. Further evaluation and repair are available at additional charge, including a new Bench Setup Fee (Section 5.5) and applicable evaluation fees.
• If the primary failure proves to be the only fault, the repair is complete. If not, this sequential process is the only way secondary faults can be identified and corrected; it is a limitation inherent to electronics repair, not a deficiency in our service.

Evaluation fees are earned when incurred: the evaluation/bench fee applies every time a module is placed on the bench for evaluation, is non-refundable, is not creditable toward any repair, programming, or replacement cost, and cannot be transferred to another module, order, or service.

5.5 Bench Setup Fee — Definition

"Bench Setup Fee" means the charge for one complete bench session: physically mounting your module on our evaluation/programming bench, connecting it to the appropriate harness, power supply, and specialized equipment, configuring the session for your specific module and vehicle, performing the work, and removing the module from the bench.

• One bench setup is included in every fully quoted repair, programming, or cloning service. When the quoted work is performed and the module is removed from the bench, that bench session — and the quoted service — is closed.
• Any additional bench session requires a new Bench Setup Fee. If, after the module has been removed from the bench, additional work is requested or required — re-evaluation, verifying a reported symptom, additional programming, evaluating newly discovered (cascading) faults, or any other task — the module must be set up on the bench again, and a new Bench Setup Fee of $195–$250 (determined at our sole discretion, as every control module is different and requires a different setup) applies, in addition to charges for the additional work itself.
• This applies even when the additional session involves the same module, the same order, or the original reported symptom, and regardless of the outcome of the session.
• If the quoted job cannot be completed, the Bench Setup Fee is still due. If, once your module is on the bench, we discover a condition that prevents us from performing the quoted work — including but not limited to water damage or liquid intrusion, burnt or missing components, prior tampering or repair attempts by others, unrecoverable or corrupted data, board damage beyond economical repair, or unsourceable components — you will not be charged the remainder of the quoted service price, but the Bench Setup Fee of $195–$250 (determined at our sole discretion) is due as the minimum charge for the bench session, plus return shipping for your unit. We will notify you of our findings, and where additional-cost options exist (e.g., extended recovery work, a replacement module), we will quote them for your approval before proceeding.
• Bench Setup Fees are non-refundable, non-creditable, and non-transferable.
• Warranty exception: where our bench evaluation confirms a covered defect in our own workmanship or product under Section 11, the bench session required to confirm and correct it is at no charge.

5.6 Previously Opened, Repaired, or Tampered Modules

A module that has been opened, disassembled, or worked on by anyone else before we receive it is in an unknown condition. Prior intervention — even a "careful" or "unsuccessful" attempt — can leave damage that is not visible from the outside: lifted pads and traces, heat-stressed board layers, incorrect or counterfeit replacement components, jumpered or bypassed circuits, electrostatic damage, and partially written or corrupted firmware.

"Tampering" includes software-level intervention, not just physical opening. For purposes of these Terms, prior tampering means any physical or software intervention by anyone other than us, including but not limited to:

• Physical: opened or unsealed cases; housings that have been re-sealed (sealant, epoxy, silicone, or adhesive residue inconsistent with OEM manufacturing); broken, missing, or replaced factory or tamper-evident seals or labels; non-OEM screws, fasteners, or hardware; disturbed conformal coating; rework or solder evidence; internal components that appear handled, replaced, or resoldered; missing or non-original hardware; or prior repair attempts;
• Software: modifying the module's software in any way; software or calibration data that does not match the expected OEM baseline for the unit; reflashing or attempted reflashing; editing binary, calibration, or EEPROM files manually (hex editing); tuning; failed, interrupted, or partial software updates or reprogramming attempts; and any prior programming attempts — whether performed by the Customer, another repair shop, a tuner, or anyone else, and whether or not the attempt "worked." Software tampering is just as disqualifying as physical tampering: a module with altered or partially written firmware is in an unknown state even if the case has never been opened.

Tampered units are not accepted for standard service — only by exception. Previously tampered modules are accepted only as an exception, at our sole discretion, and strictly on an AS-IS basis. In nearly all cases involving a previously opened unit, one or more of the following makes a successful and verifiable repair impossible: unknown internal damage caused by whoever previously opened it; corrupted or partially overwritten software; components replaced with non-OEM or incorrect parts; an original failure cause that was never isolated and may still be present in the vehicle; and the absence of any baseline for what "normal" looks like for that unit. Because we cannot know what was done to the unit before it reached us, the following applies to any module showing evidence of prior intervention as defined above:

• Mandatory disclosure — your obligation to be truthful upfront. It is the Customer's obligation and responsibility to truthfully and fully disclose, on the work order form and before shipping, all known prior intervention — physical or software — including opening attempts, repair attempts, reflashing, software edits, tuning, and failed updates. Accurate quoting depends entirely on this disclosure: quotes are issued in reliance on it (Section 2.2), and withholding or misrepresenting the unit's history is a material misrepresentation under these Terms.
• Disclosed prior intervention. Where prior intervention is truthfully disclosed on the work order, we will quote the job with that knowledge (or decline it), and all work proceeds AS-IS per this Section — no separate intake fee applies, because our quote and booking were made with accurate information.
• Undisclosed Condition Intake Fee — $195–$250 (one hour of our time), mandatory. If, upon receipt of your module or once it is on the bench, we discover prior intervention — physical or software — that was not disclosed on the work order, a mandatory intake fee of $195–$250 (one hour of technician and bench time, determined at our sole discretion, as every control module is different and requires a different setup) is immediately due. This fee applies whether or not you knew of the prior intervention (for example, a unit previously sent to another repair shop, purchased used or from salvage, or worked on by a prior owner) — it is not a penalty and does not depend on fault. It compensates our booked job slot, intake handling, and the time spent discovering and documenting a condition that prevents us from performing, or changes, the service as quoted: we booked your job and turned away other work based on the condition described in your work order (Sections 2.3 and 2.6). This fee is not the optional Evaluation Service (Section 5.2) and includes no evaluation, testing, or diagnosis of any kind. Upon discovery, the original quote is void, and we will either issue a revised quote for your approval or return the unit at your expense. The fee is due regardless of outcome — including where we cannot perform or decline the job — and is non-refundable, non-creditable, and non-transferable.
• All work on previously tampered modules is performed AS-IS, with no guarantee and no warranty. Prior intervention — physical or software — voids all guarantees and warranties we offer, including the limited warranty in Section 11, on any service performed on that unit. We may, at our discretion, attempt the repair or programming, but we cannot guarantee success, proper operation, or service life of a unit whose internal history is unknown, and an unsuccessful outcome on a previously tampered module is not grounds for refund, re-service at no charge, or chargeback.
• We may decline the job entirely. We reserve the right, at our sole discretion, to refuse service on any previously tampered module — whether the tampering is disclosed on the work order or discovered on the bench — where we determine the unit's condition, history, or risk makes it better for us not to get involved (Section 18). No justification is required. Where undisclosed prior intervention is discovered after receipt, the Undisclosed Condition Intake Fee and return shipping remain due.

5.7 Definition — "Not Repairable" / "Not Serviceable"

Wherever these Terms state that a module is "not repairable" or "not serviceable", this means that ECU Maverick has determined, at its sole discretion after intake inspection or bench investigation, that one or more of the following conditions exists:

1. The failed component(s) inside the module are proprietary, discontinued, or otherwise cannot be sourced through any supply channel available to us;
2. The physical damage to the circuit board — such as burnt board layers, lifted pads or traces, corrosion, or a shorted substrate — is beyond component-level repair;
3. The module's data, firmware, or security content cannot be extracted, read, recovered, or transferred;
4. The cost of the repair, or of the components required, exceeds the economic value of the service or of a replacement; or
5. Performing or completing the service would, in our professional judgment, produce an unreliable or unsafe result.

Our determination of repairability/serviceability is final. A "not repairable" or "not serviceable" determination does not waive, reduce, or refund any fee for work performed, booked bench time, evaluation, or intake (Sections 2.3, 2.6, 5.1, 5.4, 5.5, and 5.6), and the unit will be returned at your expense or, where available, replacement options will be offered.

5.8 Definition — "No Fault Found" (NFF) & NFF Fee

"No Fault Found" ("NFF") means that, upon bench evaluation, the module performed as expected within the scope of our evaluation, and we identified no defect in the unit or in the work we performed on it.

What NFF does and does not mean. NFF is a statement about what our evaluation found — not a certification that the module is flawless. As stated in Section 5.2, we do not "test" to manufacturer specification, because those specifications and factory test routines exist only at the original manufacturer. In addition, some faults are intermittent or condition-dependent: a failure that only appears under real vehicle conditions — heat, cold, vibration, electrical load, voltage fluctuation, humidity, or interaction with other vehicle systems — may not reproduce on a bench, and its absence on the bench does not prove it does not exist in the vehicle. Conversely, an NFF result strongly indicates that the reported symptom originates outside the module: in wiring, connectors, grounds, power supply, installation, an unaddressed underlying vehicle fault, or another vehicle system (Sections 1.5 and 11.3).

NFF fee. Where a module is returned to us as "faulty" — under a warranty claim or otherwise — and our evaluation results in NFF, a one-hour NFF evaluation fee of $195 for ECM/ECU/PCM units and $250 for all other modules applies, plus return shipping. The fee compensates the bench session, technician time, and booked capacity consumed by the return, and is due regardless of the result. It is non-refundable, non-creditable, and non-transferable. No replacement, refund, credit, or re-service is provided on an NFF result, and an NFF return does not extend, restart, or toll the warranty period (Section 11.1).

Repeat NFF returns. Each return of the same unit is a separate bench session and incurs the NFF fee separately. Repeatedly returning a module that evaluates NFF, rather than diagnosing and correcting the underlying vehicle fault, may result in refusal of further returns and of future service (Sections 4.5 and 18).

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6. Cloning, Programming & Data Services

6.1 Cloning Copies Your Data As-Is — Including Corruption

Cloning is the transfer of data (EEPROM/flash contents, VIN, immobilizer data, adaptations, coding) from your original unit to a replacement unit. Cloning copies data exactly as it exists — including any corruption, errors, or faults present in the original (for example, from a failing memory chip, a voltage spike, water intrusion, or a previously interrupted flash). We take great care in professionally extracting your data and verify that the transfer itself is complete — by reading the data back off the replacement unit and comparing it against what we read from your original. That check confirms the copy is accurate; it does not tell us whether the data itself is sound. Checking or verifying the integrity of the software or data inside your original unit is not included in the standard service. We are not saying your data is good, and we are not saying it is bad — we did not look. If you would like the software/data evaluated, request the optional Evaluation Service (Section 5.2) in writing before service begins, and the hourly fee will be quoted upfront for your approval. If your original unit's data is corrupt, the cloned unit will inherit that corruption. A cloned unit exhibiting the same symptom as the original is evidence that the fault lies in the data or elsewhere in the vehicle — not in our replacement hardware — and is not grounds for refund, return, or chargeback.

What we do guarantee on a data transfer. We guarantee that the data written to the replacement unit is an accurate copy of the data read from your original unit, confirmed by the read-back comparison described above. If we get the copy wrong, we will either redo the transfer or refund what you paid for that service, at our option — that is your sole and exclusive remedy for a transfer error. This guarantee covers the accuracy of the copy only. It is not a guarantee that the data itself is sound, that the module will function, or that your vehicle's condition will be resolved.

6.2 Data Loss Risk

Electronic memory is inherently volatile. During extraction, transfer, or reprogramming, events such as power fluctuation, static discharge, or software faults can cause partial or complete data loss. This is an inherent, unavoidable risk of working with proprietary automotive electronics. We take every reasonable precaution but cannot guarantee against such occurrences and accept no liability for data corrupted or lost during service. You are responsible for retaining any available backups.

6.3 Customer-Supplied Parts — Data Transfer/Cloning Only

Customer-supplied used, secondhand, salvage, or third-party modules (units the Customer purchased elsewhere — e.g., online marketplaces, salvage yards, or other sellers) are accepted for data transfer, cloning, and programming services only. We do not repair or rebuild customer-supplied units. Because we have no way to test such a unit, and no knowledge of its history, condition, prior failures, or whether it was ever functional, all work on it is performed strictly AS-IS:

• We transfer or clone the data to the unit and verify that the transfer itself is complete (Section 5.1) — nothing more;
• We are not liable for the unit's proper operation, or for any operation at all, before or after our service. A unit that does not function after a completed data transfer is a hardware/history problem in the unit itself, not a defect in our service;
• Any warranty, guarantee, or return rights for the unit belong to the seller the Customer purchased it from — not to ECU Maverick. The Customer must pursue the original seller for a non-functional unit; ECU Maverick provides no warranty or guarantee of any kind on customer-supplied units or on the outcome of services performed on them;
• The Customer assumes all liability for the unit's operation, functionality, compatibility, and any consequential damages after service.

Selecting a compatible unit is your responsibility. We do not test, inspect, grade, or authenticate parts you send us. Matching part numbers on a label does not mean two units are the same inside — hardware version, software level, build date, and market region can all differ between identical-looking parts, and a mismatch may make the unit unusable for your vehicle. Verifying compatibility before purchase and before shipping is entirely yours (Section 9). If a part you supply turns out to be dead, locked, already programmed to another vehicle, water-damaged, physically damaged, or the wrong variant, our time spent on it is still billable and the applicable fees remain due (Sections 2.6, 5.5, 5.6).

Our limited warranty (Section 11) applies only to modules rebuilt from the Customer's original unit or supplied from our own remanufactured/refurbished stock. If a replacement unit is needed, we recommend sourcing it through ECU Maverick so it is covered by our warranty.

6.4 Programming Is Permanent — VIN-Locking and Installation

Be satisfied with a part before you send it. Writing to a module permanently changes what is stored inside it and normally ties it to your vehicle. Once we begin, the unit cannot be returned to the condition in which it arrived, and the seller, salvage yard, marketplace, or supplier you purchased it from will normally refuse any return, exchange, warranty claim, or core credit from that point forward. If you may want to return a unit to its seller, resolve that before sending it to us — once programming begins, that option is gone, and its loss is not a cost we can absorb or reimburse.

Programmed modules are permanently configured to the specific VIN provided, are non-transferable, and cannot be used in any other vehicle (even the same year/make/model). Installation, coding, and adaptation in the vehicle are the responsibility of the Customer/installer unless expressly included in writing. Certain vehicles require dealer or OEM-tool programming, VIN writing, key/immobilizer pairing, or throttle/transmission relearn and adaptation procedures after installation; it is solely the Customer's responsibility to determine and perform any such procedures, and a module that "does not work" solely because a required relearn, coding, or programming step was not performed is not a warranty defect. Our modules are plug & play when the vehicle's systems are in proper working order and all required post-installation procedures have been performed.

6.5 Proprietary Modifications & Protective Potting

During repair we may apply substantial modifications that deviate from the original factory design. These protect our solutions from reverse engineering and unauthorized alteration. We do not guarantee that a repaired module will perform identically to original factory specifications in every respect, and modifications may affect the vehicle manufacturer's original warranty on related components.

Protective potting compound — permanent. Some repaired or rebuilt circuit boards may be potted — fully or partially encapsulated in a specialized protective compound. Potting shields the board and its components from humidity, water intrusion, condensation, vibration, and debris, all of which can destroy a circuit board over time, and it also serves as a tamper-protection measure — preventing unauthorized opening, alteration, or reverse engineering of our proprietary work (Section 14). The compound is permanent by design and cannot be removed without destroying the board. Whether and to what extent a board is potted is determined at our sole discretion as part of the rebuilding process. You acknowledge that: (a) any attempt to remove or penetrate the potting compound destroys the board and immediately voids all warranties; and (b) a potted board may not be serviceable, inspectable, or repairable by any other party in the future — future service, where possible, must be performed by us.

6.6 Lawful Ownership, Anti-Theft Data & Odometer Integrity

By submitting any module, work order, or order, you represent, warrant, and confirm that:

• Ownership or authority. You own the vehicle and the parts submitted, or you are a repair facility acting with the vehicle owner's authority.
• Lawful acquisition. Every part you send us was obtained lawfully, and you are not asking us to bypass, defeat, or circumvent immobilizer, key, or theft-protection systems on a vehicle you do not lawfully own or hold. We will refuse any such request and reserve the right to report it.
• Odometer/mileage integrity — absolute. Mileage data is transferred exactly as found in the original unit. You are not asking us to alter, roll back, reset, "correct," or otherwise change stored mileage or odometer data, and we will not do so under any circumstances, for any customer, for any reason, at any price. Altering a vehicle's odometer reading is a federal crime under 49 U.S.C. § 32703 and is prohibited under Florida law. Any such request will result in immediate refusal, permanent termination of service, and may be reported to the appropriate authorities.
• Accuracy. The information you provided on the work order form is complete and accurate (Sections 1.5 and 9).

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7. Core Exchange Policy

7.1 Your Core Is Permanently Altered and Cannot Be Returned

Core exchange is not a repair of your unit: you send us your original module ("core"), we extract its vehicle-specific data (VIN, immobilizer codes, key synchronization, coding strings, flash memory, configuration files), and we ship you a different, programmed replacement module. Data extraction frequently requires physical disassembly, desoldering of memory chips, direct chip reading, and security bypass procedures that permanently and irreversibly alter the core. In many cases — particularly where there is a problem on the core's circuit board — extracting your data requires physically removing components from your core (memory chips, processors, or other board-level parts) in order to read them directly and program our replacement module. Removed components cannot be put back, and the core cannot be restored to a complete or functional state. This is precisely why exchanged units are "cores": they are consumed by the exchange process. By sending your core, you acknowledge and agree that:

• Your core will be permanently altered, recycled, or destroyed during processing and cannot be returned under any circumstances once processing begins;
• We cannot guarantee the core will function or be reassemblable after extraction;
• Your core becomes our property upon receipt and is scheduled for processing immediately (except Apex Partners — see below);
• You waive all claims to the return of your original core. If you may need your core back for any reason, do not send it to us.

Apex Partners only: cores are held for 10 days, during which return can be arranged for a fee. After 10 days, cores are recycled and cannot be retrieved.

7.2 Core Requirements

Cores must match the exact part number on the work order, be complete (no missing chips, capacitors, connectors, or board components), be untampered and not previously repaired by others, and come from the same vehicle application as the ordered replacement. Wrong or incomplete cores are subject to the Reserved Job Slot Fee (Section 2.6) plus return shipping ($50–$175) and cause significant delay. Severely damaged cores (burnt, water-damaged, physically broken) incur bench evaluation fees ($195–$250), a core condition assessment fee ($50), and additional data-recovery fees ($195–$250) where extraction is difficult. If no core is sent within 3 days of order approval and no reschedule was arranged, the order is cancelled and the Reserved Job Slot Fee (Section 2.6) applies, deducted together with any programming/setup time already invested from any refund issued.

7.3 Why We Require Cores

Cores supply vehicle-specific data for your replacement and proprietary components (Bosch, Continental, Delphi, Denso) that cannot be purchased new. Reusing components keeps prices lower for all customers. Programming without a core is possible in some cases but increases complexity, cost, and turnaround, and may require additional components such as keys or immobilizers.

7.4 Photograph Your Core

We strongly recommend photographing your core (part numbers, condition, connectors) before shipping. If a package is lost in transit, your photos enable us to arrange a replacement where possible.

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8. Installation Requirements

8.1 Professional Installation Required

All parts must be installed by a qualified, licensed repair facility (e.g., ASE-certified technicians, authorized dealerships, or equivalent), which must perform the complete job: diagnosis, troubleshooting, removal, installation, and post-installation testing and verification. DIY installation by private individuals without proper certification automatically voids all warranties. Electronics are highly sensitive; improper wiring, reversed polarity, voltage mismatches, short circuits, or handling errors can cause permanent damage that is not covered. We may require proof of professional installation (invoice or work order from the installing shop) to process any warranty claim.

8.2 Three-Day Installation Window

• Modules must be installed within 3 days of receipt (including weekends). The warranty period begins on the date of receipt — the carrier's recorded delivery date or, for authorized local pickups, the pickup date — not the installation date.
• You must notify us of installation status within 3 days after installation, including vehicle VIN, installation date, mileage, and shop name. We will check in within 3 business days of delivery; if we do not hear back, we will assume the part was successfully installed.
• Modules held longer than 3 days without installation are considered stored inventory rather than active repairs, and warranty coverage may be voided. Environmental damage (temperature, humidity, static) during customer storage is not covered.
• The module must be installed in the exact vehicle specified on the work order. Installation in any other vehicle voids all warranties; VIN verification may be required for claims.

8.3 No Technical Support

We are a module remanufacturing and programming facility, not a vehicle repair shop. We do not provide installation instructions, diagnostic help, compatibility information, or troubleshooting support through any channel. If a module does not function immediately after installation, the cause is almost always an underlying vehicle-side problem (wiring, sensors, grounds, power supply, fuses, other control units). Diagnosing and resolving vehicle-side faults is entirely the Customer's responsibility. We do not disclose which components were replaced, repair techniques, part numbers, programming methods, schematics, or any details of work performed; this information is proprietary (see Section 14).

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9. Vehicle Information & Verification

The Customer is 100% responsible for the accuracy of all vehicle information provided: full 17-digit VIN; year, make, model, and trim; engine size and code; transmission type; market region; build date; and any modifications or non-standard equipment. We may require photos of the VIN plate, emissions/certification sticker, existing module part numbers, or engine compartment, and video verification for high-value or complex programming. Orders may be cancelled where verification is refused.

Consequences of incorrect information: modules programmed from incorrect customer-provided information are not covered under warranty; reprogramming due to customer error incurs fees of $150–$250 minimum plus shipping both ways; providing false vehicle information voids all warranties and makes the sale final; no refunds will be issued for customer-provided incorrect information.

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10. Anti-Tuning Policy

Customers are strictly prohibited from installing custom tunes, reflashing, or otherwise modifying the software or firmware of any module purchased from or serviced by us. If evaluation or inspection reveals tuning or modification (diagnostic evidence, altered calibration files, or other indicators), the warranty is immediately void; we may deny the claim entirely and may quote a reflashing fee (typically from $150) to restore stock configuration. We may decline sales where we believe the buyer intends to tune the module. Purchasing from us constitutes your agreement not to tune it.

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11. Limited Warranty

11.1 Coverage

All control modules and repaired parts sold or serviced by us carry a limited warranty against internal defects in materials and workmanship under normal use for the warranty period stated on your invoice — six (6) months unless a different period is expressly stated on the invoice — subject to these Terms. The warranty period begins on the date you receive the module: the delivery date shown by the carrier's tracking record or, for authorized local pickups (Section 16), the date the module is picked up from our facility.

• Repair services: coverage applies only to the single primary failure reported and the specific repair operation we performed. Secondary, unrelated, or subsequently discovered failures of other components are not covered; a new evaluation fee of $195–$250 applies to diagnose new problems. Repair is not refurbishing or remanufacturing and does not include preventive replacement of other functioning components.
• Remanufactured/refurbished modules we sell: coverage applies to all components of the purchased unit (hardware).
• Customer-supplied parts (programming/cloning/repair on your unit): NO warranty; performed AS-IS per Section 6.3.

11.2 Warranty Exclusions

The warranty does not cover, and will be denied for: misdiagnosis (the module was not actually the problem); symptoms caused by other vehicle systems, wiring, connectors, grounds, voltage, or software; corrupt source data in cloning jobs; improper or DIY installation; any work (diagnosis, removal, or installation) performed by a non-professional or hobbyist rather than a licensed repair shop (Section 1.6); installation in a different vehicle; physical tampering, opened cases, or broken seals; modules previously opened, repaired, programmed, or otherwise worked on by anyone else before we received them (Section 5.6) — all service on such units is AS-IS with no warranty; software modification or tuning; water damage or liquid exposure; overvoltage, short circuits, or reversed polarity; jump-starting or welding on the vehicle without disconnecting the module; failure to correct an underlying vehicle fault (shorted actuators or wiring, bad grounds, charging-system faults, water intrusion); incorrect application or part number; accidents, misuse, or external factors; failure to meet installation deadlines or notification requirements in Section 8; and customer-provided incorrect vehicle information.

11.3 Warranty Claim Process

Before returning a module as "faulty," please be certain. Every module returned under warranty is bench-evaluated upon receipt. We strongly recommend that, before sending a module back, you run a thorough diagnosis and conclude with 100% certainty that the module itself has failed — and that the primary cause of the original failure has been found and corrected. Modules do not normally fail within the warranty period; when they do, it is almost always because the underlying cause was never addressed — for example, a water leak that continues to reach and damage the electronics, a shorted actuator that destroys the replacement's driver circuit, or a charging-system fault that corrupts module memory. Returning a healthy module costs you the NFF evaluation fee and shipping both ways; correcting the root cause first costs nothing extra.

1. Obtain a formal diagnostic letter — mandatory. Warranty replacement is available only upon receipt of a formal diagnostic letter on the professional letterhead of the installing repair facility, signed by the diagnosing technician, containing ALL of the following: (1) repair facility name, address, phone, and technician name/credentials; (2) vehicle year, make, model, engine, and VIN; (3) a description of the original problem with the original module, including all fault codes retrieved; (4) a summary of the diagnostic steps performed on the vehicle (per Section 1.5 and Appendix A) that led to condemning the original module; (5) a description of the problem experienced with our module, including all current fault codes, freeze-frame data, and the conditions under which the fault occurs; (6) confirmation that battery, power feeds, grounds, wiring, network, actuators, and software/programming requirements were re-verified with our module installed; and (7) a clear statement of why the facility believes our module is defective. Claims submitted without this letter will not be processed; verbal claims, text messages, and informal notes do not satisfy this requirement. This applies particularly to private owners who are not licensed technicians.
2. Obtain an RMA and return the part at your expense, including the diagnostic report, proof of purchase, proof of professional installation, and your contact information. Do not ship warranty returns without prior authorization.
3. We bench-evaluate the returned part. Warranty processing typically takes 7–15 business days: we research the module's history and perform an evaluation to determine whether failure was caused by the module, external vehicle factors, or other issues.
4. If our evaluation confirms the module has failed: no charge. We will replace or re-service it at no cost under the warranty (Section 11.1; six months unless otherwise stated on your invoice), with no diagnostic fee — provided the module was installed by a professional repair facility, all factory installation steps and required post-installation procedures were followed, and you provide a copy of the installation invoice/receipt from the installing facility. The only cost to you is the packing and shipping/handling.
5. If the part evaluates as fully functional within the scope of our evaluation ("No Fault Found" / NFF, as defined in Section 5.8): this typically indicates the symptom is caused by wiring, installation, an unaddressed underlying vehicle fault, or another vehicle system — not our module. You will be charged our one-hour evaluation fee of $195 for ECM/ECU/PCM units and $250 for all other modules, plus return shipping, and no replacement or refund will be provided. Parts returned as "faulty" without supporting professional documentation incur the same fee if they evaluate as functional.

If a replacement module exhibits the same symptoms as the original, the problem lies elsewhere in the vehicle; the issue was misdiagnosed and does not qualify for further warranty coverage. We will attempt one warranty repair at no charge for a covered issue; if the problem persists after warranty service, the root cause exists elsewhere in the vehicle and repeated warranty requests for unrelated issues will be denied. Our evaluation results are final. The warranty is non-transferable and applies to the original purchaser only.

11.4 Our Commitment

If the error is ours — a defect in our workmanship, a programming mistake, a part-selection error on our side, or shipping damage that was our responsibility — we will correct it at no additional cost. We stand behind legitimate warranty claims and address genuine issues promptly. We do not, however, provide goodwill refunds, free repairs, or discounts for: customer installation errors; incorrect customer-provided information; misdiagnosis by the customer or their mechanic; damage during installation or handling; issues caused by other vehicle systems; buyer's remorse; or demands accompanied by threats of reviews, chargebacks, or complaints.

11.5 Components We Install — We Are Not the Component Manufacturer

We do not design or manufacture the integrated circuits, driver chips, processors, or other electronic components used in engine control units and modules. These components are designed and produced by the original component manufacturers (e.g., Bosch, Continental, Delphi, Denso, and the semiconductor makers who supply them). Our service is the skilled removal of failed components and the installation of replacements — we have no control over, and cannot alter, the underlying component design.

• Replacement components inherit the original design. Many module failures are caused by inherent design vulnerabilities in the original component — for example, susceptibility to heat (such as transmission control units exposed to sustained transmission heat), vibration, or electrical stress. Because a replacement component is necessarily of the same or equivalent design, it carries the same inherent vulnerabilities and the same expected service-life characteristics as the original. The fact that the original component failed in this manner is itself evidence that the failure mode belongs to the component design and operating environment, not to our workmanship.
• Component sourcing — new or used. Many automotive ICs are proprietary, discontinued, or unavailable through normal supply channels. Depending on availability, we may install new OEM components, new equivalent aftermarket components, or used/salvaged components harvested from donor units. We source the best available option for each job, but we make no guarantee that any particular component will be new, and component selection is at our sole discretion (and is proprietary information per Section 14).
• Within the warranty period: if an installed component fails within the warranty period under the conditions of Section 11, we will replace it in accordance with the warranty — regardless of whether the component was new or used.
• After the warranty period: a component failure occurring after the warranty expires is, by definition, a component reaching the end of its service life in its operating environment — not a defect in our work or craftsmanship. We are not the manufacturer of the failed component and cannot be held liable or accountable for post-warranty component failures, including failures of the same component or failure mode previously repaired. Repeat repair service is available at standard rates.
• Extended service life is conclusive evidence of sound workmanship. Workmanship defects (e.g., faulty soldering, improper installation) manifest promptly — within days or weeks of installation, well inside the warranty period. A module that operated correctly in the vehicle beyond the 6-month warranty period is conclusively presumed to have been repaired with sound workmanship, and its later failure shall not be attributed to our work.
• Post-warranty claims. The Customer agrees not to demand free repair, replacement, refund, or compensation for failures occurring after the warranty period, and agrees that such failures are not grounds for payment disputes, chargebacks, or claims of misrepresentation. Describing a post-warranty component failure as a defective repair, "bait and switch," or failure to stand behind our work is factually inaccurate, and public statements to that effect may be addressed under Section 4.5 and applicable law. The sole option for a post-warranty failure is a new repair service at then-current standard rates, subject to a new work order and these Terms.

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12. Final Sale Policy, Cancellations & Restocking

• All sales are final. Control modules are custom-programmed and permanently VIN-locked to your vehicle, are rendered unusable if returned, and cannot be returned for refund or store credit. The only remedies are warranty exchange (products) or warranty re-service (services) under Section 11.
• No cancellation is accepted once programming or repair work has begun; the Customer is obligated to pay for all labor performed.
• An unresolved vehicle symptom, customer misdiagnosis, or buyer's remorse is not grounds for refund or free exchange.
• A $150 restocking fee applies to eligible cancellations of product purchase orders before programming begins, covering order processing, technician work-order review, vehicle verification research, payment processing fees, and opportunity cost. Cancellation or no-show on a scheduled service work order (repair, programming, cloning, evaluation) is governed by the Reserved Job Slot Fee in Section 2.6.
• Apex Partners only: authorized shops enrolled in our Apex Program have special return privileges as outlined in the Apex Partner Agreement.

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13. Chargebacks & Payment Disputes

13.1 Contact Us First

You agree to contact us and follow the warranty/RMA process in Section 11 before initiating any chargeback or payment dispute, and to allow the three-attempt resolution process in Section 19 to run before any legal action.

13.2 Chargeback While Keeping Our Part Is Theft of Property

You may not retain, use, install, or resell our product while disputing its payment. Filing a chargeback while keeping our part, or on a service we actually performed, constitutes conversion of our property and civil theft, and a breach of these Terms. You expressly authorize us to submit your signed/typed acceptance of these Terms, work order records, photographs, communications, and shipment tracking to the card issuer, payment processor, and platform as evidence in any dispute.

13.3 Remedies

If a chargeback is initiated in violation of these Terms, you agree that we may pursue, and you will be liable for: the full invoice value of products and services; chargeback and payment-processing fees; technician time at our standard hourly rates; shipping costs; collection costs; and attorney's fees and court costs where permitted by law, including remedies available under Florida's civil theft statute (Fla. Stat. § 772.11), which can include treble damages after written demand. We reserve the right to discard customer parts in our possession if a chargeback is initiated during a warranty job, to ban the Customer from future service, and to pursue legal action in Lee County, Florida.

13.4 Payment Methods & Payment Security

Accepted payment methods. ECU Maverick accepts: (a) wire transfer; (b) ACH transfer; (c) cashier's check; and (d) online payments — repeat customers only. Online payment is not available to new or first-time customers, and requires a copy of a valid driver's license matching the payer, submitted by email, for payment verification. Purpose and authorization: the license is collected solely to verify that the payer is the authorized cardholder/account holder and to protect both parties against payment fraud. By paying online, you expressly authorize us to provide your license copy and payment-verification records to the card issuer, bank, or payment processor as evidence that the transaction was authorized, in the event of a chargeback, payment dispute, or fraud investigation. Your license is kept securely on file and is not shared with any other party except as described here or as required by law. Each wire transfer carries a $50 USD per-transaction processing fee (see "Wire transfer fee" below); ACH transfers and cashier's checks carry no fee. Payments by ACH or check may be held pending clearance before work or product is released. Payment deadlines, and the storage fees and abandonment consequences of late or missing payment, are governed by Section 2.3.

To prevent fraud, first-time customers, large orders, expedited orders, new shipping addresses, and international orders may be subject to enhanced verification: government-issued photo ID matching the billing address, video verification, signature on delivery, matching billing/shipping addresses, business license verification, or payment by wire transfer or cashier's check (see Accepted Payment Methods above). Orders will be cancelled where the customer refuses verification, fraudulent information or a stolen payment method is detected, or we determine the order is high-risk; refunds in such cases are limited to amounts not yet earned under these Terms. We may hold orders pending payment clearance (ACH, checks).

Required non-reversible payment for high-risk orders. Where we identify an order as high-risk in our sole discretion (based on the factors above and our fraud screening), we may require payment by cashier's check or wire transfer only, in lieu of card or other reversible methods, as a condition of proceeding. If we require this and you decline, we will not proceed with the order.

Wire transfer fee — $50 per transaction. Each wire transfer is subject to a processing fee of $50 USD per transaction, which you are responsible for in addition to the amount owed. You must ensure the full amount owed plus the complete $50 fee arrives to us net of any intermediary, correspondent, or bank charges. If the funds received are short — whether because the $50 fee was not included in full or because deductions were taken in transit — the shortfall must be cured by a new, separate wire transfer, which incurs its own additional $50 transaction fee. This applies each time a wire arrives short. We will not proceed with, or release, an order until the full amount owed and all applicable wire fees have been received and cleared.

13.5 Purchase Limits and Pattern Monitoring

We monitor purchase and return patterns (name, business, addresses, phone, email, payment methods, IP) to prevent abuse, including serial "testing" of multiple modules and unauthorized reselling. We may limit quantities, require diagnostic documentation from a licensed facility, require video documentation of claimed issues, charge restocking fees on future returns, or refuse service. Multiple accounts created to circumvent limits will result in cancellation of all orders, a permanent ban, and possible legal action. We may share fraud/abuse information with law enforcement, card companies, and industry peers (name/pattern only, no financial data) to prevent serial fraud.

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14. Intellectual Property & Anti-Reverse Engineering

All repair techniques, programming methods, component selections, software, and modifications are our exclusive property and protected trade secrets under applicable state and federal law. Products sold or serviced by us may not be: opened or disassembled (voids all warranties immediately); altered in software or hardware; sent to third parties for testing, repair, or analysis; reverse engineered, duplicated, or analyzed (including by X-ray or thermal imaging); internally photographed or documented for competitive purposes; or resold or transferred without written permission. Tamper-evident seals are used on all modules; some repairs are protected with permanent heat-resistant epoxy or protective potting compound (Section 6.5), which cannot be removed without destroying the module — this is non-negotiable and also serves to protect the board from humidity, water, and debris. Breaking seals or attempting removal voids all warranties and may constitute breach of contract and misappropriation of trade secrets. We do not disclose, under any circumstances: which components were replaced, component part numbers or manufacturers, repair techniques, programming methods or software used, supplier information, schematics, or technical specifications of our work. Repeated requests for proprietary information may result in service refusal. We reserve the right to refuse sales to competitor repair facilities or to buyers whose purchase patterns suggest reverse-engineering intent.

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15. Limitation of Liability & Warranty Disclaimer

Electronics are inherently sensitive and may fail at any time, with or without intervention; handling, programming, and updates can result in unintended damage, crashes, or failures despite reasonable care. We are not liable for damage or failure occurring during the normal course of repair, servicing, or programming.

No liability for injury, fire, or property damage. A control module must be installed and the vehicle serviced only by a qualified, licensed professional (Sections 1.6, 8.1). Improper diagnosis, removal, handling, or installation — including by a non-professional or hobbyist — can cause electrical fire, vehicle damage, or personal injury. To the maximum extent permitted by law, ECU Maverick is not liable for any personal injury, death, fire, vehicle damage, or property damage arising from the installation, use, or malfunction of any module we sell or service, and the Customer assumes all such risk. This allocation of risk is a material basis of our pricing.

EXCEPT FOR THE EXPRESS LIMITED WARRANTY IN SECTION 11 AND THE DATA-TRANSFER ACCURACY GUARANTEE IN SECTION 6.1, ALL PRODUCTS AND SERVICES ARE PROVIDED "AS IS" AND "WITH ALL FAULTS." TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT GUARANTEE THAT ANY REPAIRED OR REPLACEMENT MODULE WILL PERFORM IDENTICALLY TO ORIGINAL FACTORY SPECIFICATIONS, INTEGRATE SEAMLESSLY WITH YOUR VEHICLE'S SYSTEMS, OR RESOLVE ALL UNDERLYING ISSUES.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM ANY PRODUCT OR SERVICE SHALL NOT EXCEED THE AMOUNT ACTUALLY PAID BY THE CUSTOMER FOR THAT PRODUCT OR SERVICE. IN NO EVENT SHALL WE BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, INCLUDING VEHICLE DOWNTIME, LOSS OF USE, DIAGNOSTIC OR INSTALLATION LABOR, TOWING, RENTAL VEHICLES, DEALER PROGRAMMING FEES, DATA LOSS, LOST PROFITS, PERSONAL INJURY, PROPERTY DAMAGE, OR ENVIRONMENTAL IMPACTS, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

Repairs aim to comply with applicable industry standards, but we cannot guarantee adherence to all local, state, federal, or international regulations (e.g., EPA emissions standards or vehicle safety requirements). It is your responsibility to ensure the repaired or replacement module meets your jurisdiction's legal requirements before installation or use. Some jurisdictions do not allow certain limitations; in such jurisdictions these limitations apply to the fullest extent permitted, and this section does not affect statutory rights that cannot be waived under applicable consumer protection laws.

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16. Local Pickup, Drop-Off & Premises Rules

• All pickups and drop-offs are strictly by appointment, coordinated via email only, after work order approval. Walk-ins are not accepted, and parts will not be accepted without a valid Work Order ID and prior written approval.
• Arrive within your scheduled window with your order confirmation and a valid government-issued photo ID. Payment must be completed before pickup, and a pickup acknowledgment form must be signed in person by the authorized customer or designated representative.
• No technical discussions or diagnostics are provided on-site; all service communication remains via email.
• No recording on premises. Audio and video recording are prohibited on our property without our explicit written permission. Florida is a two-party consent state for audio recording (Fla. Stat. § 934.03); unauthorized recording of oral communications may be unlawful and will be reported to law enforcement. Cell phones must be kept on silent with recording functions disabled while on premises.

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17. Data Retention & Privacy

For business protection and legal compliance we retain: purchase, return, and work order records (7 years); communication records (3 years); warranty claim history (6 months); module/core photographs (12 months minimum, timestamped); payment data per PCI DSS; payment-verification documents such as driver's license copies (retained securely while payment-dispute and chargeback windows remain open and as required by law); Terms-acceptance records — timestamp, acceptance method, Terms version, and IP address where captured (7 years); and ban/restriction and fraud incident records (permanent). This data is used for fraud prevention, warranty verification, dispute resolution, legal defense, regulatory compliance, and service improvement. We do not sell customer data. Deletion requests cannot be honored while orders are pending, warranties are active, restrictions are in effect, disputes are ongoing or reasonably anticipated, or legal retention periods have not expired; deletion is otherwise handled in accordance with applicable law.

All modules are photographed before shipping (serial and part numbers, physical condition, connector and pin integrity, seal integrity, multiple angles). These timestamped photos serve as proof of condition at shipment and will be used to resolve disputes. We recommend customers also photograph modules upon receipt.

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18. Right to Refuse Service or Sale

We reserve the right to refuse or discontinue any service, and to decline to sell any product, to anyone, at any time, before or during work, for any reason and at our sole discretion — and we are not required to provide any explanation or justification for doing so. If we discontinue work we have started for reasons other than Customer breach, you will be charged only for work already performed, and your part will be returned to you.

We follow our Terms — not demands. These Terms, accepted by the Customer before doing business with us, define the entire scope of what we provide and how. Where a customer makes demands that are unreasonable or that deviate from the accepted Terms — demanding services outside our stated scope, different pricing, waived fees, expedited treatment, exceptions to policy, or outcomes we never promised — we will adhere to these Terms and follow our standard protocol, regardless of pressure, urgency, or repetition. Persistence does not change the answer, and escalating such demands may be treated as a conduct violation under Section 4.5.

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19. Dispute Resolution, Governing Law & Venue

• Governing law: these Terms and all transactions are governed by the laws of the State of Florida, without regard to conflict-of-law rules.
• Venue and jurisdiction: all lawsuits and legal proceedings of any kind, brought by either party, must be filed and conducted exclusively in Lee County, Florida. Exclusive venue lies in the state and federal courts located in Lee County, Florida (Fort Myers), you consent to personal jurisdiction there, and you waive any objection to that venue, including inconvenience of forum — regardless of where you live or where the vehicle or module is located.
• Arbitration: disputes seeking less than $10,000 shall be resolved by binding arbitration conducted in Lee County, Florida; the arbitrator's decision is final and binding. Each party bears its own arbitration costs unless fees are awarded to the prevailing party.
• Waivers: to the maximum extent permitted by law, both parties waive trial by jury, and all claims must be brought individually — class actions and joinder with other claimants are waived.
• Attorney's fees: the prevailing party in any dispute shall be awarded reasonable attorney's fees and costs.
• Three-attempt resolution requirement: before filing any legal action, you must attempt resolution by (1) email to customer service, (2) formal written complaint via certified mail, and (3) a 30-day good-faith negotiation period. Failure to do so may result in dismissal of claims and liability for our legal fees.

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20. General Provisions

• These Terms constitute the entire agreement between you and ECU Maverick and supersede any contrary terms on customer purchase orders or prior verbal statements.
• We may update these Terms at any time; the version in effect at the time of your order applies to that order, and continued use of our services constitutes acceptance of updated Terms for future orders.
• If any provision is held unenforceable, the remainder shall remain in full force and effect.
• Our failure to enforce any provision is not a waiver of our right to enforce it later.
• Service tiers: Apex Partners (VIP) receive phone support, priority response, extended warranty and support hours, rental modules, extended installation windows, core holding, and special return privileges per the Apex Partner Agreement. Retail customers receive email support with 24–72 hour response during standard business hours.

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21. Customer Acknowledgment

By submitting a work order, completing checkout, shipping or dropping off a part, or replying with the required acknowledgment, you confirm that:

1. Fault codes identify circuits and systems, not parts; diagnosis is your responsibility, and your purchase is based on your own independent professional diagnosis;
2. Modules are rebuilt or exchanged as ordered, without testing of any kind (no testing is ever performed; a paid evaluation is available only if separately requested in writing), and the fee is due whether or not an internal defect exists and is earned upon completion of the requested work;
3. Cloning copies your original data as-is, including any corruption, and a persisting symptom after cloning or replacement does not mean our hardware or service is defective;
4. There is no guarantee your vehicle's problem will be resolved, and an unresolved symptom, misdiagnosis, or buyer's remorse is not grounds for refund or chargeback;
5. Cores are permanently destroyed during data extraction and cannot be returned;
6. Your diagnosis is a genuine root-cause diagnosis — not parts-swapping guesswork — and the diagnostic information you submitted is truthful and accurate (Section 1.5);
7. Modules previously opened, repaired, reflashed, tuned, or otherwise worked on by anyone else — physically or in software — are serviced AS-IS with no warranty, and you have fully disclosed any prior intervention (Section 5.6);
8. Approving a quote books your job and is binding; cancellations, no-shows, and wrong or incomplete shipments incur the Reserved Job Slot Fee (Sections 2.3, 2.6);
9. If you decline optional shipping insurance or signature confirmation, you accept the risk of loss, damage, or misdelivery in transit (Sections 2.1, 2.5);
10. You will not file a chargeback while keeping our part, and you will follow the warranty/RMA and dispute-resolution process before any payment dispute, accepting the remedies in Section 13 if you breach this;
11. ECU Maverick, LLC is an independent third party, not affiliated with or endorsed by any vehicle or electronics manufacturer, and for certainty you may instead buy a new module from a dealer;
12. All on-vehicle work (diagnosis, removal, installation) will be done only by a licensed professional shop; warranties and returns are void if a non-professional or hobbyist performs the work, and we are not liable for injury, fire, or property damage;
13. For salvage, auction, or rebuilt-title vehicles, you accept the elevated risk of hidden or masked faults that may only surface after the primary repair (Section 1.7);
14. You own the vehicle/parts or act with the owner's authority, all parts were lawfully obtained, and you are not asking us to defeat theft protection or to alter odometer/mileage data — which we will never do (Section 6.6);
15. Programming is permanent: once we begin, the unit cannot be returned to its seller, yard, or supplier for refund, exchange, warranty, or core credit (Section 6.4);
16. You accept the Limited Warranty, the AS-IS disclaimer, the Limitation of Liability, and the Lee County, Florida venue.

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Appendix A — Mandatory Pre-Submission Diagnostic Verification

By submitting a work order, the Customer certifies that a qualified technician has completed ALL applicable steps below and confirmed that the fault has been isolated to the control module itself — not to the vehicle's battery, charging system, wiring, grounds, sensors, actuators, network, software, or mechanical condition — before removing and submitting the module. Industry experience shows that the majority of control modules returned as "defective" have no internal fault; a module cannot be condemned by symptoms or fault codes alone.

A. Battery & Charging System

• ☐ Battery load-tested and confirmed healthy (approx. 12.4–12.6 V at rest); a weak, sulfated, or aged battery was replaced and the fault re-verified afterward — low or unstable system voltage is one of the most common causes of false module fault codes (P0601, P0606, U-codes, no-communication).
• ☐ Battery terminals and cables inspected, cleaned, and torqued; no corrosion or high resistance.
• ☐ Charging system verified: alternator output approx. 13.5–14.7 V running, with acceptable AC ripple (a failing alternator/regulator can corrupt module memory and mimic module failure).

B. Fuses, Relays & Power Supply

• ☐ ALL fuses and fusible links related to the module checked with a meter (not visually only), in all fuse boxes. A repeatedly blowing fuse indicates a short in the harness or an actuator — not necessarily the module.
• ☐ Module power supply relay(s) tested or substituted with a known-good identical relay.
• ☐ Battery voltage confirmed present at the module's power pins (key-off and key-on feeds as applicable), verified at the module connector with a wiring diagram.
• ☐ Voltage drop test performed on power feeds under load — drop not exceeding approx. 0.2 V. Excess drop = wiring/connection fault, not the module.

C. Grounds

• ☐ All module and engine/chassis ground points located, inspected, cleaned, and tightened (battery-to-block, block-to-chassis, firewall straps, module-specific grounds).
• ☐ Voltage drop test performed on ground circuits under load — drop not exceeding approx. 0.1 V (100 mV). High-resistance grounds are the single most common cause of false module condemnation.

D. Wiring Harness & Connectors

• ☐ Harness inspected for chafing, rub-through, heat/exhaust damage, rodent damage, previous repairs, and water intrusion.
• ☐ Module connectors inspected for corrosion, moisture, bent/backed-out/spread pins, and proper terminal tension (back-probe only).
• ☐ Continuity and short-to-ground / short-to-power checks performed on suspect circuits per the OEM wiring diagram.

E. Communication Network (CAN / LIN / FlexRay)

• ☐ Network scan performed on ALL modules (not just the engine module) to establish which modules communicate and which do not.
• ☐ CAN bus resistance verified (typically approx. 60 Ω across CAN High/Low with terminating resistors, key off, per OEM spec).
• ☐ CAN High/Low checked for shorts to ground, to power, and to each other; waveforms verified with an oscilloscope where available.
• ☐ Other modules or a shorted node on the bus ruled out as the cause of "lost communication" (U0100-type) codes.

F. Sensors, Actuators & Reference Circuits

• ☐ 5 V reference circuit(s) verified; a shorted sensor pulling down a 5 V rail can make a perfectly good module appear dead. Sensors on the affected reference circuit isolated per the service manual.
• ☐ Critical inputs verified in live data (e.g., crank/cam position signals present while cranking).
• ☐ Resistance/current draw of actuators driven by the module (injectors, coils, solenoids, relays) measured against specification. A shorted actuator is frequently the root cause of a failed driver circuit — if not corrected, it will destroy the replacement module as well.

G. Software, Codes & Procedure

• ☐ All fault codes read from ALL modules with a professional-grade scan tool; codes, freeze-frame data, and conditions documented.
• ☐ Codes cleared and re-verified; circuit/plausibility codes (external causes) distinguished from confirmed internal module codes (e.g., P0601/P0605/P0606 checksum, memory, processor faults) that return immediately with all external circuits verified good.
• ☐ OEM Technical Service Bulletins checked, and available software updates/reflashes checked and applied — many suspected "module failures" are known software anomalies corrected by an update.
• ☐ OEM pinpoint test / diagnostic flowchart for the fault code(s) completed.
• ☐ Immobilizer/security faults and aftermarket installations (alarms, remote starters, tuners, trailer modules) ruled out.
• ☐ Underlying mechanical causes ruled out where symptoms could be mechanical (compression, fuel supply, timing, etc.).

Customer Certification

I certify that I am a qualified automotive technician (or that the module was diagnosed by one), that all applicable steps above were performed, and that the fault has been isolated to the module itself. I understand that ECU Maverick performs no testing of any kind (only evaluation, and only when separately requested and paid for in writing), that the module I am submitting will be rebuilt or exchanged as ordered regardless of internal condition, and that fees are due whether or not an internal defect exists.