ECU Maverick Terms & Conditions

Last Updated: January 2025

Critical Information Before You Begin

01. Pre-Mailing Requirements

Complete the work order form before shipping any modules. This generates your Work Order ID and ensures accurate pricing.

• Submit work order online
• Receive confirmation email
• Include your work order ID with shipment

02. Email Communication Protocol

After initial contact, ALL communication must be via email for documentation purposes.

03. Pricing Transparency

Website shows multiple prices for different services:

• Programming Only
• Module + Service
• Testing Service

Things to Keep in Mind Once Your Work Order is Approved to Be Mailed

Warranty Repair Limitations & Customer Expectations

If your initial repair doesn't resolve the issue: We will attempt one warranty repair at no charge. If the problem persists after our warranty service, the root cause likely exists elsewhere in your vehicle's systems, and you must pursue alternative diagnostic avenues. Repeated requests for warranty service on issues unrelated to our repair will be denied.

Reality of Electronic Module Repair

We operate a professional repair facility, not a miracle workshop. Our process involves installing new OEM or high-quality aftermarket integrated circuits with proven track records for resolving common failures. Full diagnostic testing on every module is not performed as this would:

• Triple processing times
• Substantially increase costs
• Create economically unviable service prices

Statistical Success Rate: Our repair and programming services successfully resolve issues for approximately 90% of customers. The remaining 10% typically involve:

• Vehicle problems unrelated to the module
• Board-level failures requiring components we cannot source
• Damage where repair costs exceed replacement value
• Situations where sourcing and programming a used module is more economical

During the repair of your electronic control module (ECM) for vehicles, trucks, or tractors, we may apply substantial modifications that deviate from the original factory design. These alterations are carefully made to protect our innovative solutions from reverse engineering and to ensure the module remains secure from unauthorized changes by customers or others.

Please note the following important disclaimers:

• Warranty and Liability Limitations: All repairs are provided "as is" without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not guarantee that the repaired ECM will perform identically to the original specifications, integrate seamlessly with your vehicle's systems, or resolve all underlying issues. Any modifications may void the original manufacturer's warranty on your vehicle or related components.
• Risks and Potential Outcomes: ECM repairs involve inherent risks, such as potential incompatibility with software updates, diagnostic tools, or emissions systems. We are not responsible for any consequential damages, including but not limited to vehicle downtime, loss of use, data loss, additional repair costs, personal injury, property damage, or environmental impacts arising from the use of the repaired module.
• Compliance and Legal Considerations: Our repairs aim to comply with applicable industry standards, but we cannot guarantee adherence to all local, state, federal, or international regulations (e.g., emissions standards under EPA guidelines or vehicle safety requirements). It is your responsibility to ensure the repaired ECM meets your jurisdiction's legal requirements before installation or use.
• Intellectual Property: All proprietary techniques, software, and modifications remain our exclusive property. Any attempt to tamper with, copy, or distribute our solutions may result in legal action.
• Installation and Testing: Professional installation by a qualified technician is strongly recommended. We are not liable for damages resulting from improper installation, misuse, or failure to perform post-repair testing and calibration. If you have any questions or concerns, please contact us prior to proceeding with the repair. By authorizing this service, you acknowledge and agree to these terms.

Shipping Requirements After Approval

• You MUST send us the tracking information immediately after shipping so we can update our system
• You MUST use and follow our shipping recommendations to prevent loss or damage in transit
• Failure to follow shipping guidelines may result in delays and additional problems
• We are not responsible for parts lost or damaged due to improper packaging

Comprehensive Warranty Disclaimer for Control Modules and Repairs

1. Warranty Coverage

All control modules and repaired parts sold or serviced by us come with a limited 6-month warranty from the date of purchase or repair completion. This warranty covers defects in materials or workmanship under normal use conditions. It does not cover damage resulting from misuse, improper installation, modifications, accidents, environmental factors, or any other causes beyond our control.

When processing modules returned for warranty work, please be advised that there may be delays of 30 to 60 days. Our team conducts a thorough research, including collecting the module's history and performing additional testing to determine the cause of failure, whether it was due to the module itself, external vehicle factors, or other contributing issues.

Our warranty repairs address only the specific issue identified. However, similar fault codes or malfunctions may arise from separate underlying factors, which we aim to identify through our detailed diagnostic process. This in-depth analysis ensures accuracy but requires time. Please note that we must also balance incoming daily jobs, which may impact processing timelines.

ECU Maverick reserves the right to discard parts if a customer initiates a chargeback during a warranty job. Our chargeback policy is clear: filing a chargeback in violation of our terms and conditions, as outlined at https://ecumaverick.com/pages/ecu-mavericks-returns-policy-terms-of-service, may result in ECU Maverick pursuing legal action in Lee County, Florida courts to recover:

• Attorney fees
• Service fees
• Shipping fees
• Fees for work time lost
• Any additional costs related to the dispute

2. Warranty Claim Process

If you believe a part we sold or repaired has failed within the 6-month warranty period, you must follow these steps to initiate a claim:

1. Obtain a detailed diagnostic report from the licensed mechanic shop that installed the part. The report must include:
   • A description of the specific problem experienced with our part.
   • A comparison to the issue(s) encountered with the original or previous part.
2. Mail the part back to us at your expense for inspection and testing. Include:
   • The diagnostic report
   • Proof of purchase
   • Proof of professional installation (e.g., invoice or certification from the installing shop)
   • Contact information
3. We will test the part upon receipt. Testing results are final and at our discretion.

   If the part tests as functional (no defect found): You will be charged a testing fee of $195–$250, plus return shipping costs. We will not provide a replacement or refund.

   If the part tests as defective: We will replace or repair it at no additional cost to you (excluding shipping). You are responsible for all shipping fees to and from our facility.

We aim to process claims within 10–14 business days of receiving the part, but delays may occur due to volume or complexity. No warranty claims will be honored without following this process exactly.

3. Prohibitions on Modifications and Tuning

No Tuning Allowed:

Customers are strictly prohibited from installing custom tunes, reflashing, or otherwise modifying the software/firmware on any module purchased from us. This includes any aftermarket performance enhancements or alterations.

Warranty Voidance:

If we determine during testing or inspection that the module has been tuned or modified (e.g., via diagnostic evidence, altered calibration files, or other indicators), the warranty will be immediately voided. We reserve the right to:

• Deny the warranty claim entirely.
• Charge a reflashing fee to restore the module to its original stock configuration. This fee varies by module type and complexity (typically starting at $150 and up, quoted upon inspection).

Sales Policy on Tuning Intent:

Due to numerous past instances where customer-installed tunes have caused failures or complications, we prefer not to sell modules to individuals or entities intending to tune them. If you disclose or we suspect such intent, we may decline the sale to avoid future disputes. Purchasing from us implies your agreement not to tune the module.

4. Installation Requirements

Professional Installation Required:

All parts must be installed by a qualified, licensed repair shop with appropriate certifications (e.g., ASE-certified technicians or equivalent for automotive/industrial equipment). This includes licensed auto repair shops, authorized dealerships, or similarly qualified facilities.

DIY Installation Voids Warranty:

Any installation performed by the customer themselves, private owners, or individuals without proper certifications and experience handling electronic modules will automatically void all warranties. Electronics are highly sensitive, and incorrect installation—such as improper wiring, voltage mismatches, or handling errors—can cause permanent damage.

Proof of Installation:

We may require proof of professional installation (e.g., an invoice, work order, or certification from the installing shop) to process and honor any warranty claim or exchange. Failure to provide this proof may result in denial of the claim.

Customers lacking experience in vehicle repair or proper handling of electronic modules are explicitly prohibited from installing our parts, as this may damage the module and void the warranty.

5. General Exclusions and Limitations

• This warranty is non-transferable and applies only to the original purchaser.
• We are not liable for any consequential damages, including but not limited to vehicle downtime, labor costs, towing, or lost profits.
• Shipping damage must be reported immediately upon receipt; claims for such must be filed with the carrier.
• All sales are final unless covered under this warranty. Refunds or exchanges outside of warranty claims are at our sole discretion.
• This disclaimer does not affect your statutory rights under applicable consumer protection laws.

If you have any questions about these terms, please contact us prior to purchase. Thank you for choosing our shop—we value your business and strive for reliable service.

Legal Information

By using our services, you agree to these terms:

• Governing Law: State of Florida
• Jurisdiction: Fort Myers, FL Courts
• Dispute Resolution: 3-attempt policy

Agreement Acknowledgment

By proceeding with any transaction, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.

If you do not agree to these terms, please do not use our services.

Communication Guidelines

Apex Partners 👑

⭐ VIP TIER ⭐

• Phone support available
• Priority response times
• Extended warranty
• Extended support hours

Retail Customers

• Email sales & support only
• 24-72 hour response
• Standard business hours
• Order status updates via email

📞 Phone Support Policy

Phone Call Allowance

Each customer interaction includes up to two (2) phone calls for the duration of your service request. No exceptions will be made.

👑 Note: Our valued Apex Partner Program members enjoy unlimited phone support as part of their VIP partnership benefits. This two-call limit applies to retail and non-Apex customers only.

Scope of Phone Support:

• Phone support is limited to providing general guidance and initial instructions only
• Detailed service information, pricing, and specific inquiries will be addressed via email
• Any instructions provided by phone will be followed up with written confirmation via email for your reference

What Phone Support Does NOT Include:

• ❌ Service-specific questions or detailed explanations
• ❌ Pricing information or quotes
• ❌ Status updates on orders or parts arrival
• ❌ Information that can be accessed independently (such as tracking updates using your provided tracking number)

Policy Enforcement

This policy has been implemented in response to previous misuse of our phone support services. Customers who attempt to circumvent these guidelines or engage in excessive calling will have their service terminated. We will not tolerate:

• Repeated calls beyond the two-call limit
• Attempting to bypass restrictions by calling from different phone numbers
• Having third parties call on your behalf
• Demanding information specifically excluded from phone support
• Harassment of staff regarding these policies

Our Commitment

We take our work and professional standards seriously. These policies ensure we can deliver quality service to customers who respect our operational guidelines. If you do not agree with these terms or feel they are unreasonable, we respectfully encourage you to seek services elsewhere that better align with your expectations.

For Best Service:

• Please utilize your tracking number to monitor shipment status independently
• Submit detailed questions via email for comprehensive written responses
• Reserve phone calls for initial contact and critical clarifications only

By engaging our services, you acknowledge and accept these terms. We appreciate your cooperation in following these guidelines, which allow us to maintain quality service for all customers while protecting our staff from unreasonable demands.

📞 Why We've Transitioned Away from Phone Support

The Technical Complexity Challenge

Our office staff handling phone inquiries do not have access to technical databases or specialized knowledge required to answer service-specific questions. When incorrect information or pricing is inadvertently provided over the phone, we are held liable for these verbal miscommunications, creating disputes and customer dissatisfaction.

Volume & Resource Management

With dozens of daily inquiries, tracking individual phone conversations is logistically impossible. When customers call repeatedly, sometimes dozens of times per day, it creates significant strain on our staff and causes service delays for all other customers. Our team's wellbeing and ability to serve everyone efficiently must be protected.

Our Service Scope: 2000+ Specialized Services

It is impossible to train phone staff on all 2000+ unique services we offer. Each service requires specific technical knowledge, pricing structures, and compatibility requirements that only our specialized technicians possess.

The Solution - Our Streamlined Process:

1. Submit your work order form on our website with all relevant details
2. Our qualified technicians review your specific requirements
3. You receive an accurate response via email:
   • Approval for standard services
   • Request for additional information if needed
   • Clear explanation if we cannot assist

This process ensures you receive accurate, technically validated information every time.

Products & Services

Our Services

ECU Maverick specializes in the remanufacturing and repair of highly advanced electronic automotive components. Our programming services are:

• Permanently configured to specific vehicles
• Non-transferable once programmed
• Rendered unusable if returned
• Customized to your vehicle's unique specifications

Module Programming

Custom programming permanently configured to your vehicle's specifications

VIN-Locked | Non-Transferable

Core Exchange

Send your original module for data extraction and receive a programmed replacement

Data Transfer | Plug & Play

Bench Testing

Comprehensive diagnostic testing when requested

$195-250/hour

TCM Services

Specialized transmission control module programming and repair

$250/hour

Important Service Notes

• All repairs are proprietary - no technical details disclosed
• Cores are recycled and non-returnable after processing
• Additional fees apply for water damage or burnt components
• DIY customers must sign "As-Is" waiver

📋 Testing Policy - Important Information

Standard Core Processing (No Testing Included)

Please understand: We do NOT perform testing on your original core module. Our standard service involves connecting your module to our specialized equipment solely to retrieve data from the old core and transfer it to a replacement module. There is no evaluation or testing of your original module's operational condition.

Software vs. Hardware Issues

Many module problems are actually caused by corrupted software rather than hardware failure. Corrupted software can make a perfect module appear defective, creating a false diagnosis. We strongly recommend that professional repair shops:

• Review all current Technical Service Bulletins (TSBs)
• Perform software updates to address known issues
• Exhaust all software solutions before hardware replacement

If software updates fail to resolve the issue, that's when our bench testing service becomes valuable.

Specialized Software Repair Capabilities

We possess the capability to correct and repair corrupted software in certain cases. However, this specialized service is not universally available and must be evaluated on a case-by-case basis. Contact us to discuss whether your specific situation qualifies for software repair services.

🔧 What Our Service Includes & Excludes

Our Service Process

We install upgraded OEM or aftermarket components in your module and return it to you. No testing or diagnostics are performed as part of standard service.

No Information Will Be Provided On:

• Which specific components were installed
• How components were installed
• Technical specifications of parts used
• Details of work performed
• Troubleshooting or technical support
• Component manufacturers or part numbers
• Installation procedures or methods
• Any discussion of completed work

Communication Services Included

📞 Phone Support (Limited):

• Maximum 2 calls per service request
• Shipping and billing inquiries only
• No technical discussions permitted

📧 Email Support (No Charge):

• Response time: 24-72 hours
• Administrative matters only:
  • Tracking information
  • Payment processing
  • Scheduling and appointments
  • Basic service status updates
  • Billing questions

Technical support, diagnostics, repair details, component specifications, installation procedures, and work discussions are NOT AVAILABLE under any circumstances.

Core Fees & Processing Policy

🔄 Core Exchange Process - What You Need to Know

Cores Cannot Be Returned

Important: Once we begin processing your core module, it cannot be returned in its complete form and original condition. The data extraction process involves:

• Physical disassembly of the module
• Component removal and replacement
• Circuit board modifications
• Permanent alterations to retrieve data

Customer Acknowledgment Required

By submitting your core to us, you explicitly acknowledge and agree that:

• Your core module will undergo irreversible changes during processing
• We cannot guarantee the core will function after data extraction
• The core cannot be reassembled to its original state
• Various technical factors may render the core completely unusable
• You release all claims to the original core once submitted

Why This Process Is Necessary

Modern automotive modules contain sophisticated security systems and encrypted data that require specialized extraction methods. These methods often involve:

• Desoldering memory chips and processors
• Direct chip reading using specialized equipment
• Bypassing security protocols through physical intervention
• Component replacement to access protected data

These procedures permanently alter the module's physical and electronic structure.

Core Fee Structure

• Core fees are applied when we provide a replacement module
• Your original core serves as the exchange unit
• Core fees are non-refundable once processing begins
• Additional fees may apply for damaged or non-functional cores
• Water-damaged or burnt cores incur extra processing charges

Core Recycling & Environmental Responsibility

After data extraction, all cores are processed through our certified recycling program:

• Electronic components are separated for material recovery
• Precious metals are extracted and recycled
• Circuit boards are processed according to environmental regulations
• Hazardous materials are disposed of properly
• No cores are resold or reused without complete remanufacturing

Understanding Core Exchange vs. Repair

Core Exchange Service

When you choose our core exchange service:

1. You send us your original (core) module
2. We extract critical data from your core
3. Your core is recycled/destroyed in the process
4. We program a replacement module with your data
5. You receive a fully programmed replacement module

This Is NOT a Repair Service

It's crucial to understand that core exchange is not the same as repair:

• We do not fix and return your original module
• You will receive a different module programmed with your data
• Your original core becomes our property upon receipt
• The exchange process is final and irreversible

• $0 Core Credit: When you send a working core (check with us first)
• +$ Additional Fees: For damaged or non-communicating cores
• N/A Core Returns: Not available after processing begins

Core Processing Agreement

By sending us your core module, you acknowledge that you have read and understood this Core Fees & Processing Policy. You agree that your core will be permanently altered, recycled, or destroyed during the data extraction process and cannot be returned. You waive all rights to the return of your original core and understand that due to various technical factors, we cannot guarantee the core will function or be able to be reassembled after data extraction has been completed.

Core Exchange Policy - Detailed Information

Understanding our core exchange process helps ensure a smooth, efficient service for your vehicle's electronic modules.

Why Must You Send Your Core First?

Before shipping your replacement module, we need your original core to extract critical vehicle-specific data. This ensures your replacement unit works perfectly with your vehicle.

Data We Extract From Your Core:

• VIN (Vehicle Identification Number)
• Immobilizer Codes
• Key Synchronization
• Coding Strings
• Flash Memory
• Configuration Files

We also use your original unit for quality control, comparing it with the replacement to ensure perfect compatibility.

Note: While we can program modules without a core, this significantly increases complexity, cost, and turnaround time. Additional components (keys, immobilizers) may be required.

What Is a Core?

A core is your original module that we exchange for a remanufactured unit. Our restoration process includes:

1. Full Disassembly - Complete breakdown of the module
2. Deep Cleaning - Thorough cleaning of all components
3. Precise Repair - Component-level repairs and testing
4. Rebuild or Recycle - Restore to specs or salvage usable parts

Severely damaged units (burns, water exposure, multiple failures) are salvaged for usable components and responsibly recycled.

Why Do We Charge a Core Deposit?

Essential for Remanufacturing

Cores are crucial to our business model - we need a steady flow of original parts to restore and resell.

Cost Control

By reusing components, we keep costs lower for all customers.

Proprietary Components

Modules from Bosch, Continental, Delphi, and Denso contain parts that can't be purchased new - we rely on your cores for these components.

Core Condition Requirements

✓ Acceptable Cores

• Fully assembled units
• Free of corrosion
• No physical damage
• No water intrusion
• All major components intact

⚠ May Incur Additional Charges

• Incomplete assemblies
• Severely corroded units
• Burn damage
• Water damage
• Missing internal components

Core Holding & Retrieval Policy

10 Days We Hold Your Core

Unlike major recyclers who recycle immediately, we hold your core for 10 days.

Want your core back? Contact us within 10 days to arrange return. Fees apply based on the specific part.

After 10 days, cores are recycled and cannot be retrieved.

Our Core Exchange Model

Our service is built on exchange: you send your original unit, we provide a fully programmed replacement. Keeping your original unit requires paying a core buyback fee since we depend on cores for our remanufacturing process.

Bench Testing & Damaged Core Policy

Bench Testing Fees

If internal damage prevents data retrieval, bench testing is required:

• $195 - Most Modules (ECMs, BCMs, and standard modules)
• $250 - TCMs (Transmission Control Modules)

Damaged Module Policy

• Turnaround times assume working condition modules
• Shorted, burned, or damaged units require bench testing first
• We'll contact you with results before proceeding
• Severely damaged modules may not be reusable

Have Questions About Our Core Policy?

We're here to help clarify any concerns about the core exchange process.

Shipping & Installation

Process Flow

1. 📤 Ship Core - Mail your original module with work order ID (Day 1-2)
2. 🔬 Processing - Data extraction and module programming (Day 3-5)
3. 📥 Receive - Programmed module shipped back (Day 6-8)

Important Deadlines

3-Day Installation Window: Modules must be installed within 3 days of receipt (including weekends). You must provide an update confirming whether everything is working properly within this period. While we may send a follow-up email, we prefer and expect you to proactively notify us immediately after installation.

👑 VIP Note: Extended timeline available for Apex Partners

7-Day Return Window: If issues arise after installation, the module must be shipped back within 7 days of the initial 3-day installation period (10 days total from delivery date, including weekends). Meeting this deadline ensures you receive a replacement module programmed and exchanged free of charge under warranty.

👑 Apex Partners ONLY!

Total Window: 10 days complete

Shipping Fee Policy

• All shipping fees are non-refundable
• Customers are responsible for shipping costs in both directions (to us and from us)
• Our shipping charges include handling fees, packaging, and processing
• Insurance is NOT included - available upon request for an additional fee
• We do NOT accept customer-provided prepaid labels (exception: 👑 Apex Partner Program VIP members only)
• For warranty exchanges: Customer pays shipping to us AND return shipping from us

No Exceptions: These shipping policies apply to all transactions including warranty claims, returns, and exchanges. The customer assumes full responsibility for all shipping costs regardless of the reason for service.

Local Pickup/Drop-Off Policy

Local Service Guidelines

• Appointments are scheduled during business hours only
• You must arrive within your scheduled time window
• Bring your order confirmation and valid ID
• Payment must be completed before pickup
• All modules must be properly packaged for drop-off
• No technical discussions or diagnostics will be provided on-site
• All communication regarding your service remains via email only

Payment Policy

Payment terms and methods will be provided upon approval of your work order.