ECU Maverick's Returns Policy & Terms of Service

ECU Maverick

Terms & Conditions

Please review these terms carefully before engaging with our services or purchasing our products.

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Refund Policy Product & Services Core Return Bench Testing Fees Warranty Communication Company Policies Legal

Refund Policy

Strict No-Refund Policy

ECU Maverick maintains a strict no-refund policy on all products and services. This policy is non-negotiable and applies to all transactions without exception.

Product and Service Details

Our Services

ECU Maverick specializes in the remanufacturing and repair of highly advanced electronic automotive components. Our programming services are:

  • Permanently configured to specific vehicles
  • Non-transferable once programmed
  • Rendered unusable if returned
  • Customized to your vehicle's unique specifications

Customer Responsibility: It is the sole responsibility of the purchaser to ensure proper vehicle diagnosis prior to purchasing any products or services.

Core Return Policy

1

Core Requirement

When purchasing our parts, we require the return of your original core (old part).

2

Timing Options

Depending on the service, cores must be sent either before or after receiving our replacement part.

3

Data Transfer

We extract VIN and critical data from your core to transfer to the replacement unit.

4

Core Recycling

All cores are recycled for parts and are non-returnable after processing.

Additional Charges: If the core is not received, additional charges will apply.

Altered Units: Previously opened or altered parts may incur extra fees for repair/reprogramming.

Bench Testing Fees

Bench Testing Fee

$195

Standard module diagnostic fee

  • Applied when hidden issues are discovered
  • Covers internal water damage inspection
  • Includes burned component analysis
  • Assesses damaged pin conditions

Note: This fee is non-refundable and applies when issues cannot be identified until the unit is opened and inspected.

TCM Testing Fee

$250

Transmission Control Module diagnostic fee

  • Specialized TCM diagnostics
  • Advanced transmission module analysis
  • Complex circuitry evaluation
  • TCM-specific testing protocols

Note: TCM testing requires specialized equipment and expertise for transmission control systems.

Warranty Policy

Warranty Procedure

Online Submission Required

All warranty claims must be submitted through our Warranty Claims Portal on our website

Email Response

Our technical team will review your submission and respond via email within 24-48 hours

Important: Phone calls, texts, or direct emails regarding warranty claims will not be processed. All warranty requests must be submitted through the online portal.

Submit Warranty Claim

Communication Policy

Phone/Text/Chat Allowed For:

  • Sales inquiries
  • General questions
  • Product availability
  • Shipping information

Email/Online Only For:

  • Technical support
  • Warranty claims
  • Detailed diagnostics
  • Order issues

Company Policies

Zero Tolerance Policy

We maintain a zero tolerance policy for:

  • Violence, abuse, or harassment
  • Threatening behavior
  • Aggressive communication
  • Disrespectful conduct

Consequence: Physical threats will be reported to authorities.

Agreement Required

If you do NOT agree to these Terms & Conditions, please do not use our services or purchase our products.

By proceeding with any transaction, you acknowledge that you have read, understood, and agree to be bound by these terms.