ECU Maverick's Returns Policy & Terms of Service

ECU Maverick Terms & Conditions

Refund Policy

ECU Maverick has a strict no-refund policy on all products and services.

Product and Service Details

ECU Maverick re-manufactures and repairs highly advanced electronic automotive components. All our programming services are permanent to a particular vehicle and become unusable and unsalable when returned.

It is the sole responsibility of the purchaser to have the vehicle properly diagnosed prior to purchasing any of our products or ordering any of our repair or programming services.

Core Return

If you bought a part from us, you will have to send us your core. Once we receive your core, we will extract the VIN and other important data and transfer this information to your replacement unit. Your old core will be recycled for parts and will be non-returnable.

If your part has been previously opened or altered, there may be an extra charge/fee to fix/reprogram your unit.

Repair & Programming Services

Repair & Programming Services provided by ECU Maverick are experimental & do NOT guarantee to solve the problem, and are NON-REFUNDABLE.

All repair & programming services provided by ECU Maverick are proprietary and cannot be disclosed. All repair & programming services are confidential & protected by a combination of state and federal laws.

ECU Maverick does NOT give any guarantees that programming & repair services they provide will solve the problem.

Terms of Service

Parts (New Aftermarket Replacement, used OEM & OEM/Refurbished) sold by ECU Maverick can ONLY be returned for warranty exchange, No Refunds will be issued.
Programming & Repair Services: NON-REFUNDABLE
Cores: Non-returnable. All cores are destroyed during the process of information retrieval.

If you do NOT agree to our Terms & Conditions, please do not use our services or buy our products.

It is the responsibility of the owner to consult with us about any problems or warranty issues, before going to a third party for a diagnosis or a resolution. If you have misdiagnosed the problem, ECU Maverick cannot be held liable.

Communication Policy

Please ensure thorough review and adherence to all provided instructions, as well as an understanding of our operational procedures.

Live chat, text messaging, and phone calls are exclusively reserved for sales inquiries and general queries. Technical questions or warranty-related matters cannot be addressed through live chat, phone calls, or text messages. Warranty and technical questions are addressed strictly via online submission.

Zero Tolerance Policy

We treat our customers with courtesy and ask the same in return. We ask that you treat us courteously – without violence, abuse, or harassment. Any behavior verbal or physical that causes staff to feel uncomfortable, embarrassed, or threatened is totally unacceptable.

The Zero Tolerance policy includes aggression or threats made in person, over the telephone, or in a written communication.

Any instance or threat of physical abuse will be reported to the police, and your part(s) will be rejected/returned in the original condition it was received.

Extortion Policy

Buyers are not allowed to use threats of negative feedback to try to get something that wasn't part of the original listing.

Warranty Policy

Our company policy dictates that all interactions must be documented either through email or text messages. If you encounter any issues with our product or service, kindly avoid calling us or requesting a call. If you disagree with this policy, we respectfully ask that you refrain from using our services or purchasing our products.

Phone calls are reserved exclusively for general inquiries regarding shipping or the availability of our services or products. We do not offer technical information, support, or warranty details over the phone. For such inquiries, please submit a text message including your order number or reach out to us via email.

Warranty Procedure

All warranty claims must be initiated via email. Please contact us at support@ecumaverick.com with your order number and a detailed explanation of the issue.

Warranty Exceptions

Improper installation of the part
Failure due to accident or collision
Vehicle is found under manufacturer’s recall
Abuse, misuse, vehicle modification, or use off-road/racing
Part installed in a vehicle other than the manufacturer designed it for
Failure due to environmental conditions (fire, theft, water, etc.)

Storage Fees

Storage fees may apply if the buyer/customer fails to ship all the required parts. For example, if we ask you to ship your immobilizer, engine computer, and key, and you fail to ship one of the parts, we may charge you a storage fee. $5 per day.

Local Mobile Services

We proudly offer local mobile services in the beautiful Lee and Collier counties in Florida. Our team provides top-notch service to a wide variety of areas, including: Bonita Springs, Cape Coral, Estero, Fort Myers, Fort Myers Beach, Sanibel, Lehigh Acres, North Fort Myers, Pine Island, Ave Maria, Everglades City, Golden Gate, Marco Island, Naples, Ochopee, Immokalee.

U.S. States We Provide Services To

We proudly provide services to the following U.S. states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, Wyoming.

And, yes, we provide services to our 51st state—Canada! They’ve decided to join us and bring their world-class maple syrup, ice hockey skills, and the friendliest people on the planet.

We Ship Worldwide

We proudly offer worldwide shipping to the following countries: Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cabo Verde, Cambodia, Cameroon, Central African Republic, Chad, Chile, China, Colombia, Comoros, Costa Rica, Croatia, Cuba, Cyprus, Czech Republic, Democratic Republic of the Congo, Denmark, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Estonia, Eswatini, Ethiopia, Fiji, Finland, France, Gabon, Gambia, Georgia, Germany, Ghana, Greece, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hungary, Iceland, India, Indonesia, Iran, Iraq, Ireland, Israel, Italy, Ivory Coast, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kosovo, Kuwait, Kyrgyzstan, Laos, Latvia, Lebanon, Lesotho, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Malaysia, Maldives, Mali, Malta, Marshall Islands, Mauritania, Mauritius, Mexico, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Morocco, Mozambique, Myanmar, Namibia, Nauru, Nepal, Netherlands, New Zealand, Nicaragua, Niger, Nigeria, North Korea, Norway, Oman, Pakistan, Palau, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Poland, Portugal, Qatar, Romania, Russia, Rwanda, Saint Kitts and Nevis, Saint Lucia, Saint Vincent and the Grenadines, Samoa, San Marino, Sao Tome and Principe, Saudi Arabia, Senegal, Serbia, Seychelles, Sierra Leone, Singapore, Slovakia, Slovenia, Solomon Islands, Somalia, South Africa, South Korea, South Sudan, Spain, Sri Lanka, Sudan, Suriname, Sweden, Switzerland, Syria, Taiwan, Tajikistan, Tanzania, Thailand, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkey, Turkmenistan, Tuvalu, Uganda, Ukraine, United Arab Emirates, United Kingdom, Uruguay, Uzbekistan, Vanuatu, Vatican City, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe.

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