How to Place an Order

Important Updates to Our Repair and Programming Process

New Process Overview

To enhance our repair and programming services and reduce errors, we have implemented some important changes. Due to a high rate of misdiagnosis, all service orders now require review and approval before being shipped to our facility. Please note that local drop-offs and pickups are not accepted unless prior arrangements have been made.

Step-by-Step Process

  • Complete the Form: Fill out the form under the "Submit New Order" tab to ensure we receive accurate information.
  • Review and Recommendations: Our technician will review the information and advise you on the necessary service or product. This process takes 1-48 hours. If approved, we will send you a link and mailing instructions to your email.
  • Send Your Part: Mail your part to us according to the shipping option selected on the "Submit New Order" form. We can arrange shipping for you or you can handle it yourself based on your choice.
  • Service and Return: Once we receive your part, we will perform the required service and ship it back to you within the specified turnaround time. Choose between expedited or standard turnaround.
  • Receive Your Part: Finally, we will ship your part back to you.
Important: Local drop-offs and pickups are not accepted unless prior arrangements have been made.

Thank You for Your Cooperation

We appreciate your understanding as we work to improve our services and reduce errors. Your feedback is always welcome, and we are here to assist with any questions you may have.