First Name *

Last Name *

Company Name

Email *

Phone# *

Return Shipping Address *

Year, Make & Model *

Transmission type *

VIN *

Are you a repair shop, and is this a customer's personal vehicle? *

We are a repair shop, and this vehicle belongs to one of our customers.
We are a used car dealership, and we purchased this vehicle at an auction with no known history.
I am a private owner; this is my personal vehicle, and I have owned it for over a year.
I am a private owner; I bought this car recently and do not know anything about its past.

Were you able to communicate with the module using the scan tool or code reader? *

The module does not communicate, and we have not yet checked all the fuses, grounds, and communication lines. We would like you to test the module to determine if it is functioning and whether it can communicate.
We have not yet checked all the fuses, grounds, and communication lines. We would like you to test the module to determine if it can communicate or not. We believe it is not communicating.
We are a professional repair shop. We have checked all the fuses, grounds, and communication lines, and there is no activity from the module. We are certain it is 'dead.' We need to either get a replacement or have this computer repaired.
We are able to establish communication through OBD; however, there are fault codes present. We would like our module to be repaired or replaced with one of your remanufactured plug-and-play modules.

Has anyone opened or attempted to open the ECU or attempted to perform a repair and failed? *

Does the vehicle start and drive?

Is the issue you're having ongoing or sporadic? *

What is the history of this vehicle? Can you provide details about the vehicle’s past ownership and any relevant records? *

What specific service or solution are you looking for? *

Program your remanufactured part to make it plug-and-play, and we would like to receive a warranty through you.
Repair my part. I acknowledge that I need to submit DTCs and their descriptions for the repair to be completed.
Bench testing: I want my part to be tested on the bench to the best of your ability. I understand that certain conditions cannot be emulated or replicated on the bench.

Please upload a photo of the part. *

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Supported format: JPG, JPEG, PNG, GIF, SVG.

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Please upload a photo of the part number *

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Supported format: JPG, JPEG, PNG, GIF, SVG.

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Please upload a photo of the VIN *

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Supported format: JPG, JPEG, PNG, GIF, SVG.

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Please upload photos of the DTCs (Fault Codes) *

Choose file or drag here

Supported format: JPG, JPEG, PNG, GIF, SVG.

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Country/region

Mercedes-Benz Conductor Plate