The FAQ-tastic Zone (FAQs)
How do I ship my part to your facility for repair? Will you coordinate the pickup of my unit?
You have two options for shipping your part: you can arrange your own shipping and mailing, or, for a reasonable fee, we can send a driver to pick it up. If you choose the second option, please bubble wrap the part and place it in a box. The UPS or FedEx driver will bring the shipping label with them.
ECU MAVERICK
7863 DREW CIR STE 1
FORT MYERS, FL
33967
Will my unit require reprogramming after it's been fixed/repaired?
Most of the items we repair or sell plug & play units won't need any programming once you get your unit back – just reinstall it, and you're good to roll. In those rare instances where software replacement is necessary due to corruption, programming might be needed. But don't worry, we'll give you a heads-up and guide you through the process if that's the case.
If I buy a part from you, will it fix my issue?
If I install a repaired or a replacement unit in the vehicle, only to find out that something else was causing the issue, can I return the functional unit and get a full refund?
Do you provide a service for removing and reinstalling?
Can I bring the car down to you?
If I drop off my unit directly, can it be tested or rebuilt on the same day?
Please be aware that local drop-offs and pickups are not accepted unless arrangements are made in advance. Same-day testing and repair services are available for an additional fee. To obtain a quote, please contact us via the "Submit New Order" tab.
What authorization is required for ECU Maverick technicians to perform service work on a computer?
Once we receive your order request and it is approved by one of our technicians, we will send you a link for authorization. This link will allow us to proceed with the work, repairs, programming, or bench testing evaluation.
What services are ECU Maverick technicians trained to perform?
ECU Maverick technicians are trained to perform both software and hardware service work.
What liability disclaimer is acknowledged by customers when receiving services from ECU Maverick?
Customers agree to release, indemnify, and hold harmless ECU Maverick and its independent contractors from any liability for claims or damages resulting from services performed on their computer, regardless of any negligence.
What is the responsibility of the owner regarding data loss during service work performed by ECU Maverick?
The owner acknowledges that ECU repair shop is not liable for any data loss that may occur as a result of the service work performed on their computer.
How should customers direct technical inquiries or warranty-related matters to ECU Maverick?
For technical questions or warranty-related issues, please use the website exclusively. To file a warranty claim, submit the claim online, and we will respond to you. For technical inquiries, please fill out the online form.