The FAQ-tastic Zone (FAQs)

How do I ship my part to your facility for repair?  Will you coordinate the pickup of my unit?

You have two options for shipping your part: you can arrange your own shipping and mailing, or, for a reasonable fee, we can send a driver to pick it up. If you choose the second option, please bubble wrap the part and place it in a box. The UPS or FedEx driver will bring the shipping label with them.

ECU MAVERICK
7863 DREW CIR STE 1
FORT MYERS, FL
33967

 

Will my unit require reprogramming after it's been fixed/repaired?

Most of the items we repair or sell plug & play units won't need any programming once you get your unit back – just reinstall it, and you're good to roll. In those rare instances where software replacement is necessary due to corruption, programming might be needed. But don't worry, we'll give you a heads-up and guide you through the process if that's the case.

 

If I buy a part from you, will it fix my issue?

Other problems with the vehicle might be behind your symptoms, even if they seem similar to those described in our common fault list. It's crucial to conduct a thorough professional diagnostic check and rule out all other possible causes beforehand.
If you purchase a replacement unit via "Buy Now" because of a misdiagnosis, we can't offer a full refund once the component is installed. Most components will require reprogramming, retesting, and remanufacturing after being returned to us, so we can only provide a 50% refund in such cases.
If you opt for the "Repair or Programming Service" due to a misdiagnosis, we'll charge a testing fee plus return shipping. If we test the unit and find it's not faulty, we'll refund the remaining payment to you.
IMPORTANT! If you're unsure whether this part is causing the issue, we advise against proceeding with the purchase. Instead, seek further professional advice and diagnosis.

 

If I install a repaired or a replacement unit in the vehicle, only to find out that something else was causing the issue, can I return the functional unit and get a full refund?

If you buy a replacement part from us and discover that another issue was at fault, you can usually return the item in perfect working condition. We'll refund the full amount, deducting programming, restocking, and shipping fees.

 

Do you provide a service for removing and reinstalling?

As a specialized electronics rework company, we don't provide removal and refitting services. You'll need to make arrangements for your unit to be removed and refitted to the vehicle. 

 

 

Can I bring the car down to you?

As we don't provide removal or refitting services, bringing the car to us isn't feasible. You'll have to organize the removal and refitting of the unit independently.

 

If I drop off my unit directly, can it be tested or rebuilt on the same day?

Please be aware that local drop-offs and pickups are not accepted unless arrangements are made in advance. Same-day testing and repair services are available for an additional fee. To obtain a quote, please contact us via the "Submit New Order" tab.

 

I've searched the website but couldn't find my part. Are you still capable of repairing it or providing me with a programmed replacement?

If you can’t find your part or service on our website, don’t worry! Simply submit the form online, and there is no charge for this service. If we can assist you, we’ll reach out via email. If we’re unable to help, we will provide the best recommendation available. Please note that this is not a bench test or evaluation; it is a free service as long as you provide the requested information.

What happens if the courier misplaces or loses my package?

If your order goes missing during delivery, please reach out to us to file a claim. Resolutions are determined individually and vary greatly depending on the specific part that was lost. 

 

What happens if my part is damaged when I receive it?

If your part arrives damaged, please contact us within 24 hours to report the issue, and we will work quickly to resolve it. We will coordinate with the courier to review and process your damage claim. Further resolutions will be handled on a case-by-case basis, depending on the specific part involved. Please note that if you do not reach out within the first 24 hours, we may be unable to assist you.

 

What authorization is required for ECU Maverick technicians to perform service work on a computer?

Once we receive your order request and it is approved by one of our technicians, we will send you a link for authorization. This link will allow us to proceed with the work, repairs, programming, or bench testing evaluation.


What services are ECU Maverick technicians trained to perform?

ECU Maverick technicians are trained to perform both software and hardware service work. 


What liability disclaimer is acknowledged by customers when receiving services from ECU Maverick?

Customers agree to release, indemnify, and hold harmless ECU Maverick and its independent contractors from any liability for claims or damages resulting from services performed on their computer, regardless of any negligence.


What is the responsibility of the owner regarding data loss during service work performed by ECU Maverick?

The owner acknowledges that ECU repair shop is not liable for any data loss that may occur as a result of the service work performed on their computer.


How should customers direct technical inquiries or warranty-related matters to ECU Maverick?

For technical questions or warranty-related issues, please use the website exclusively. To file a warranty claim, submit the claim online, and we will respond to you. For technical inquiries, please fill out the online form.