First Name *

Last Name *

Company Name

Email *

Cell Phone# *

Return Shipping Address *

Year, Make & Model *

Transmission type *

VIN *

Is your shop a repair facility, and is this vehicle owned by one of your customers? *

We are an ASE/OEM certified repair facility, and this vehicle belongs to one of our customers
Our shop provides repair services, though we are not ASE certified. The vehicle in question is owned by one of our customers
We are a used car dealership, and we acquired this vehicle at auction with no available history
I’m a private owner of this vehicle, and I’ve had it for over a year. It's been running better than my New Year's resolutions!
I’m a private owner, I bought this car recently and don’t know anything about its past. It’s like a mystery novel on wheels, except I’m hoping for a happy ending!
I’ve been turning wrenches for 30 years

Were you able to communicate with the module using the scan tool or code reader? *

The module does not communicate, and we have not yet checked all the fuses, grounds, and communication lines. We would like you to test the module to determine if it is functioning and whether it can communicate.
We have not yet checked all the fuses, grounds, and communication lines. We would like you to test the module to determine if it can communicate or not. We believe it is not communicating.
We are a professional repair shop. We have checked all the fuses, grounds, and communication lines, and there is no activity from the module. We are certain it is 'dead.' We need to either get a replacement or have this computer repaired.
We are able to establish communication through OBD; however, there are fault codes present. We would like our module to be repaired or replaced with one of your remanufactured plug-and-play modules.

Has anyone opened or attempted to open the ECU or attempted to perform a repair and failed? *

No, no one’s opened or attempted to repair the ECU. We’ve learned from the ‘don’t poke the bear’ rule...leave it alone unless you know what you're doing!
Yes, we have opened the cover.
We sent it elsewhere, and they opened it.
We’re not sure...this vehicle has no history, or it might’ve taken a little detour to another shop before landing here!

Does the vehicle start and drive? *

No crank, no start.
Cranks, but does not start.
Cranks, starts, and immediately shuts down.
Yes, the vehicle starts, runs, and drives.

Is the issue you're having ongoing or sporadic? *

Permanent
Intermittent (not always present)

Got any hunches or suspicions about what might be going on with the module or the vehicle? Feel free to share your thoughts with us below, we’re all ears! *

What specific service or solution are you looking for? *

Program your remanufactured part to make it plug-and-play, and we would like to receive a warranty through you.
Repair my part. I acknowledge that I need to submit DTCs and their descriptions for the repair to be completed.
Bench testing: I want my part to be tested on the bench to the best of your ability. I understand that certain conditions cannot be emulated or replicated on the bench.
MAGA - Make Auto Great Again!

Please upload a photo of the part. *

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Supported format: JPG, JPEG, PNG, GIF, SVG.

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Please upload a photo of the part number *

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Please upload a photo of the VIN *

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Please upload photos of the DTCs (Fault Codes) *

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Supported format: JPG, JPEG, PNG, GIF, SVG.

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Country/region

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